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Orchha Palace and Resorts
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Front office manager

Front office manager

Orchha Palace and Resorts

2 - 6 years

0 Lacs

madhya pradesh

Posted:1 day ago| Platform: Shine logo

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Skills Required

office administration front office management customer service communication team management

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Front Office Manager at Orchha Palace and Resorts, located in Orchha, your main responsibility will be to oversee the day-to-day operations of the front office. Your role is crucial in ensuring excellent customer service and satisfaction for our guests. You will be in charge of handling guest check-ins and check-outs, managing reservations, supervising front office staff, and addressing guest inquiries and complaints. Additionally, maintaining a welcoming and efficient reception area is key to creating a positive guest experience. Key Responsibilities: - Manage guest check-ins and check-outs efficiently - Handle reservations and ensure accuracy - Supervise front office staff and provide guidance as needed - Address guest inquiries and complaints promptly and professionally - Maintain a welcoming and efficient reception area for guests Qualifications Required: - Strong skills in Office Administration and Front Office management - Proven ability in providing excellent Customer Service and ensuring Customer Satisfaction - Effective Communication skills, both written and verbal - Ability to lead and manage a team effectively - Experience in the hospitality industry is a plus - Bachelor's degree in Hospitality Management, Business Administration, or a related field,

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Front office manager