Front Office Manager

Job Description

Intercontinental Hotels Group India Private Limited is looking for Front Office Manager to join our dynamic team and embark on a rewarding career journey Supervising front desk staff and ensuring they provide friendly, efficient, and professional service to guests or clients Managing front desk operations, including check-in and check-out procedures, room assignments, and handling customer inquiries and complaints Overseeing the maintenance of accurate guest and customer records and ensuring data privacy and confidentiality Developing and implementing customer service policies and procedures to ensure a positive guest experience Maintaining accurate financial records, including guest billings and payments, and ensuring the front desk operates within budget constraints Collaborating with other departments, such as housekeeping and maintenance, to ensure a seamless guest experience Ensuring compliance with industry regulations and standards, such as fire and safety codes, and maintaining a safe and secure environment Experience in front desk or customer service management Strong leadership and communication skills, as well as the ability to handle stressful situations and resolve conflicts, are critical for success in this role