Front Office Manager: Eco Resort

Job Summary:
Responsible for managing front desk operations, guest check-in / check-out, reservations handling and ensuring excellent eco-friendly hospitality experience at the resort.

Key Responsibilities:

• Manage front office team, guest services & reception operations.
• Handle reservations, room allocation, guest check-in & check-out.
• Ensure guest queries, complaints & requests are resolved promptly.
• Maintain resort eco-friendly service standards & guest experience.
• Coordinate with housekeeping, F&B, security & operations team.
• Maintain guest records, billing, cash handling & POS system.
• Prepare daily occupancy reports, MIS & submit to management.
• Train front desk staff on eco resort policies, safety & service etiquette.

Profile Requirements:

• Degree/Diploma in Hospitality / Hotel Management preferred.
• 3+ years experience as FO Supervisor / FO Executive / FO Manager.
• Excellent communication, guest handling & team management skills.
• Knowledge of PMS / reservation systems & front office procedures.
• Passion for sustainability & eco tourism culture preferred.

Job Types: Full-time, Permanent

Pay: ₹45,000.00 - ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Provident Fund

Work Location: In person