2820 Front Office Jobs - Page 35

Grade K - Office/ CoreResponsible for supporting the delivery of general accounting and reporting processes or performance reporting processes, resolving operational queries, and ensuring adherence to policies and procedures in the drive for exceptional customer service, operational excellence and compliance. Entity: Finance Finance Group We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. Our people want to play their part in solving the big, sophisticated challenges facing our world today and, guided by our bp values, are working to help meet the world s need for more energy while lowering carbon emissions. In our offices at Pune, we work in customer service, finance, accounting, procurement, HR services and other enabling functions - providing solutions as an integrated part of bp. Role Purpose: As a Finance Graduate, you are responsible for the resolution of queries and reconciliation of refined products inventory. This includes a monthly reconciliation of exchanges, 3rd party terminals, pipelines, in transit bulk locations by comparing SAP transaction data to the custody / confirmation statement received from the 3rd party operator, performing the reconciliation, identifying balancing items, and posting gains and losses. The Regional Inventory Accounting Analyst is responsible for the resolution of these outstanding reconciliation items and issues working closely with front office teams, settlement analysts, volume / transaction control staff and 3rd parties. This includes related storage and handling fees: validating and approving these in readiness for payment. Key Accountabilities: Identifying and resolution of Interface errors adhering to less than 48 hrs TAT. Handling B2B & B2C queries independently. Reconciliation of exchange, truck, bulk, and retail activity Research and resolution of exchange and physical inventory imbalances Research and resolution of exchange and storage & handling fee differences Identifying and resolution of root cause errors Identifying and resolution of internal control gaps Facilitation and maintenance of internal and external business relationships Qualification & Experience and Proficiencies Education and Experience Bachelor s degree in finance, Accounting, Economics, or a related field. 0-2 years of proven experience in finance or accounting. Solid understanding of Microsoft Excel and other office products. Basic understanding of financial principles and accounting practices. Strong analytical skills and detail oriented. Effective interpersonal skills, both written and verbal. Ability to work independently and collaboratively in a team. Required Criteria English language proficiency. Travel Requirement No travel is expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Accounting policy, Accounting policy, Agility core practices, Agility tools, Analytical Thinking, Business process control, Business process improvement, Commercial Acumen, Communication, Creativity and Innovation, Credit Management, Customer centric thinking, Data Analysis, Data visualization and interpretation, Decision Making, Digital fluency, Financial Reporting, Group Problem Solving, Influencing, Internal control and compliance, Management Reporting, Managing change, Presenting, Risk Management, Stakeholder Management {+ 2 more}

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective To ensure cleanliness & upkeep of the hotel and provide highest level of service and comfort which enkindles guest satisfaction while keeping in line with the brand guidelines and departmental SOPs. Essential Job Tasks Monitoring cost and budgets for the department Inspection of rooms and public area ensuring that all the standards are adhered to. Areas of Responsibility Instruct staff to get rooms ready according to guest requests. Inspect the room & fill check list. Clear rooms after inspection on time. Coordinate for repair or maintenance job orders with Engineering. Supervise cleaning activities like super cleaning ,deep cleaning, carpet cleaning, maintenance of artwork, marble polishing, wood polishing, pest control etc. as per the schedule and ensure data is up to date. Ensure that all rooms are prepared in accordance with guest preferences. Ensure all guest requests are being handled professionally and are closed within the prescribed time period. Ensure all guest complaints are being handled and escalated if required. Document daily consumption record, complaint handling and compliment records. Maintain the weekly consumption for room supplies by checking physical inventory. Prepare cleanliness index for each staff member for briefing and feedback. Ensure proper inventory management. Prepare schedules for vendors and ensure compliance, review performance, and keep a check on the quality and productivity at review meetings. Ensure all vendors are able to maintain the desired standards of service throughout the year. Train the staff on SOPs and ensure they are complied with. Prepare for audits and execute all corrective measures outlined by supervisor. Assist with roster and grooming of staff. Keep track of contract staff for processing for salaries. Coordinate with the HR Department for all employee related initiatives. In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job. Adherence to the Tata code of conduct, safety policies and values of the organization as defined. *In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job Required Qualifications Diploma/Graduate in any discipline and advanced knowledge in Hospitality Management, Housekeeping Mangement and Interior decoration Work Experience 5-6 Years Languages Needed in Position English Key Interfaces- External External & Internal Auditors Key Interfaces- Internal Housekeeping, Front Office, Engineering Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective To provide the revenue figures necessary for determining the individual profit centers profitability, which includes reconciling and monitoring revenue records and following internal procedures to ensure the company complies with all tax obligations. Essential Job Tasks Ensure that all revenue transactions, such as room revenue, food and beverage sales, and other services, are accurate and recorded in the accounting system, and create daily and monthly sales reports, as well as financial statements, for management. Areas of Responsibility Properly check and finalize the daily room revenue report. Ensure market segmentation correctly reflects the source of business and is accurately reflected in the GL. Verify the room rate with agreements or reservations, check allowance for room revenue, and ensure room revenue as per PMS is corrected in the GL. Check the rebate report, discount report, complimentary and house use report, no-show postings, late check-outs, etc., to ensure that every complimentary room, house-use room, discount, or rebate of revenue has adequate explanation in the approval form. Prepare monthly reports and schedules as part of the monthly MIS pack and financials. Prepare the DSR on a daily basis. Ensure control to report any discrepancies between housekeeping and front office room status. The total rooms available for sale should agree with the contracted rooms available. Required Qualifications B Com/Mcom degree in Finance Work Experience 1-2 Years Languages Needed in Position English Key Interfaces- External Consultants Key Interfaces- Internal Finance functions and compliances Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective To ensure cleanliness & upkeep of the hotel and provide highest level of service and comfort which enkindles guest satisfaction while keeping in line with the brand guidelines and departmental SOPs. Essential Job Tasks Monitoring cost and budgets for the department Inspection of rooms and public area ensuring that all the standards are adhered to. Areas of Responsibility Instruct staff to get rooms ready according to guest requests. Inspect the room & fill check list. Clear rooms after inspection on time. Coordinate for repair or maintenance job orders with Engineering. Supervise cleaning activities like super cleaning ,deep cleaning, carpet cleaning, maintenance of artwork, marble polishing, wood polishing, pest control etc. as per the schedule and ensure data is up to date. Ensure that all rooms are prepared in accordance with guest preferences. Ensure all guest requests are being handled professionally and are closed within the prescribed time period. Ensure all guest complaints are being handled and escalated if required. Document daily consumption record, complaint handling and compliment records. Maintain the weekly consumption for room supplies by checking physical inventory. Prepare cleanliness index for each staff member for briefing and feedback. Ensure proper inventory management. Prepare schedules for vendors and ensure compliance, review performance, and keep a check on the quality and productivity at review meetings. Ensure all vendors are able to maintain the desired standards of service throughout the year. Train the staff on SOPs and ensure they are complied with. Prepare for audits and execute all corrective measures outlined by supervisor. Assist with roster and grooming of staff. Keep track of contract staff for processing for salaries. Coordinate with the HR Department for all employee related initiatives. In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job. Adherence to the Tata code of conduct, safety policies and values of the organization as defined. *In addition to the above-mentioned duties and job functions, performs any other assignment given by the management within the scope of job Required Qualifications Diploma/Graduate in any discipline and advanced knowledge in Hospitality Management, Housekeeping Mangement and Interior decoration Work Experience 5-6 Years Languages Needed in Position English Key Interfaces- External External & Internal Auditors Key Interfaces- Internal Housekeeping, Front Office, Engineering Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

To provide courteous, professional, efficient and flexible service at all times following Novotel standards. To perform all duties and tasks in the assigned place of work To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage division or any other department of the hotel as assigned. To be fully conversant with all services and facilities offered by the hotel. To perform opening and closing procedures established for the place of work as assigned. To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives. To ensure that the place of work and surrounding area is kept clean and organized at all times. To monitor operating supplies and reduce spoilage and wastage. To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

Housekeeping Attendant You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them. What s in it for you: In 3-4 bullet points, showcase the benefits and perks of working at the property Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 What you will be doing: Clean all assigned guestrooms to standard Take initiative to add a personalized experience for the guest Take ownership of guests privacy and belongings, while ensuring exceptional service Your experience and skills include: Warm and caring personality; previous housekeeping experience is an asset Ability to anticipate and focus attention on guest needs, being professional and welcoming Excellent organizational skills and time management

Operational To provide courteous, professional, efficient and flexible service at all times following ibis standards. To perform all duties and tasks in the assigned place of work To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage division or any other department of the hotel as assigned. To be fully conversant with all services and facilities offered by the hotel. To perform opening and closing procedures established for the place of work as assigned. To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives. To ensure that the place of work and surrounding area is kept clean and organized at all times. To monitor operating supplies and reduce spoilage and wastage. To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Prior experience with Luxury Hotel in the same capacity Strong operational technical knowledge Outstanding personality and unmatched levels of energy, enthusiasm and commitment. Excellent multi tasking, problem solving, service orientation and interpersonal team skills Displays high level of flexibility, initiative, sincerity and team work

Housekeeping Ambassador You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them. What s in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility What you will be doing: Clean all assigned guestrooms to standard Take initiative to add a personalized experience for the guest Take ownership of guests privacy and belongings, while ensuring exceptional service Your experience and skills include : Warm and caring personality; previous housekeeping experience is an asset Ability to anticipate and focus attention on guest needs, being professional and welcoming Excellent organizational skills and time management

Department: Security Designation: Security Manager Reports To: Opeartions Manager Prime Function: To safe guard all guests, visitors, employees and their property when in the premises. Analyze the various problems confronting the Security Department & develop solutions. Design & develop techniques to prevent or minimize waste, theft or pilferage. Adhere to the Standard Operating Procedures & ensure the same by the security team. Any matter which may effect the interests of ACCOR should be brought to the attention of the Management. Facilitates the functioning of and / or oversees the functioning of Front Office Department or any other Department in the Hotel when necessitated by circumstances and as mandated by the General Manager. This would be over and above regular stipulated responsibilities and duties. Key Responsibilities: Security Planning Identify the major facilities and security equipment requirements for the department and the property. Ensure correct maintenance of all equipment in conjunction with the Chief Engineer & stay abreast of technological advances in surveillance & safety equipment. People Management Provide effective support to the team to enable them to deliver effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Motivate and develop staff to ensure smooth functioning of the department. Ensure that the team is trained for all safety provisions. Financial Management Ensure optimal, cost effective use of the resources and educate the team on the same. Submit Annual Security Operations & Capital budgets to the Executive Assistant. Operational Management Coordinate operations with Department Supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services. Coordinate all investigations regarding theft or damage of property & personnel injury occurring within the premises with outside agencies & legal representatives. Ensure that Daily Activity Report reflects a true account of all security activities that take place during the day. Ensure to offer special protection to VIPs and Government Dignitaries. Ensure to have thorough knowledge of the laws of arrest, search and seizure and also with the investigation techniques in case of an inquiry. Ensure that all security operations are in accordance with Standard Operating Procedures. Ensure that fire prevention and safety procedures are maintained in all areas of the ibis, Navi Mumbai Liaise with local Police, Fire Brigade and other Government agencies and maintain public relations with them to ensure their complete co-operation. To handle guest complaints pertaining to security. Ensure to abide by the mission statement of ACCOR. Managerial Qualities Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness; Ability to accept responsibility; Self confidence, motivation, drive and tenacity; Ability to enhance organizational performance; Ability to clearly delegate tasks and responsibilities; Ability to think strategically, inductively, and creatively; And the propensity to recognize and acknowledge other peoples ideas. Key Contacts Liaises with Responsible for (as assigned) General Manager All HOD s Security Associates Occupational Health & Safety Employee Responsibility All employees to safeguard their health and safety, and the health and safety of others, in the workplace. The Security Manager will be responsible for complying with InterREACT Audit. Replacement and Temporary Mission: Be ready and responsible for any job, which may be assigned by the Management.

Identify and pursue new business opportunities in assigned segments (corporate, MICE, travel agencies, etc.). Develop and maintain strong relationships with existing and potential clients. Conduct sales calls, site inspections, and presentations to promote the hotel s services and facilities. Negotiate and finalize contracts in line with hotel policies and revenue goals. Collaborate with other departments (e.g., Revenue, Front Office, F&B) to ensure seamless guest experiences and successful event execution. Maintain accurate records of all sales activities and client communications in CRM systems. Prepare and present weekly/monthly sales reports and forecasts to the Director of Sales. Represent the hotel at industry events, trade shows, and networking functions. Stay updated with competitor activities and market trends to adjust strategies accordingly. Educational: Bachelors degree or diploma in Hospitality, Business Administration, or related field. Experience: 3-5 years of sales experience in hospitality, with proven success in achieving sales targets.

Key Responsibilities: Sales & Marketing Planning Assist the Director of Sales, in the development of the Strategic Sales Plan for the segments. Ensure to achieve objectives established in the Organization s Strategic Plan. People Management Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Imagicaa Khopoli . To ensure maximum cooperation, productivity, and guest service. Develop and maintain effective relationships with all the departments. Respond to queries by resolving issues in a timely and efficient manner. Ensure that the team has been trained for all safety provisions. Ensure that all personnel are kept well informed of department s objectives and policies. Motivate and develop team to ensure smooth functioning of the department and promote teamwork. Financial Management Identify optimal, cost effective use of the resources and educate the team on the same. Operational Management Identify prospects for sales deals within targeted markets of the assigned area segment and also prepare and conduct sales presentations for them. Ensure to report regularly to the Associate Director of Sales on progress of the various activities, provide information about prospective customers, make forecasts and track current customer feedback. Submit monthly and weekly sales plan and market analysis (monthly) as well as daily sales/activity reports. Contribute to increase in business volume. Prepare annual sales goals, develop working plans to carry out goals, compare actual achievements against goal, periodically take necessary corrective action Hygiene / Personal safety / Environment: Ensures that the workplace and storage areas remain clean and tidy Respects the instructions and safety guidelines for the equipment (s)he uses Applies the hotels security regulations (in case of fire etc) Respects the hotels commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Novotel ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme. Key Contacts Liaises with Responsible for (as assigned) Sales & Marketing team Front Office team Reservations team F&B Service Sales Executives/Assistant Sales Manager Occupational Health & Safety Employee Responsibility All employees to safeguard their health and safety, and the health and safety of others, in the workplace. Replacement and Temporary Mission: Be ready and responsible for any job, which may be assigned by the Management. This job description is not intended to be an exhaustive list of all responsibilities skill, effort or working condition associates with the position. It is only indicative and intended to provide a description of the principle elements essential for the performance of the job. All job descriptions are subject to change.

Primary Responsibilities Front Office Operation Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues Check that all Front Office employees report to work punctually and are well groomed before each of their shift Conduct daily briefings and ensure that all pertinent information is well received by team members Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates Liaise with Finance Department to ensure that credit procedures are properly carried out Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards Handle all guest correspondences and ensure prompt follow-ups Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times Team Management Interview, select and recruit Front Office employees Identify and develop team members with potential Conduct performance review with the team Constantly monitor team members appearance, attitude and degree of professionalism Prepare detailed induction programs for new employees Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service Prepare payroll and gratuity reports Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication Other Responsibilities Maintain complete knowledge of all food & beverage services, outlets and hotel services/features Be well versed in hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Report for duty on time wearing clean and complete uniform at all times Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the Management of the Hotel Main Complexity/Critical issues in the Job Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests expectation/VOG target. Profile Knowledge and Experience Diploma in Tourism & Hospitality Management Minimum 3 years of relevant experience in a similar capacity Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Good working knowledge of MS Excel, Word, & PowerPoint Competencies Strong leadership, interpersonal and training skills Good communication and customer contact skills Results and service oriented with an eye for details Ability to multi-task, work well in stressful & high-pressure situations A team player & builder A motivator & self-starter Well-presented and professionally groomed at all times

We are seeking a detail-oriented and analytical Revenue Manager to join our team in Chennai, India. In this role, you will play a crucial part in developing and implementing revenue management strategies to maximize our organizations financial performance. Assist in formulating and executing revenue management strategies and pricing decisions Analyze booking patterns, market trends, and competitive data to forecast demand and adjust pricing accordingly Monitor and optimize room rates, availability, and inventory to maximize revenue Generate and analyze daily, weekly, and monthly revenue reports Track and report on key performance indicators (KPIs), including occupancy, average daily rate (ADR), and revenue per available room (RevPAR) Prepare and present reports and recommendations to the Revenue Manager and other stakeholders Conduct market research to identify trends, opportunities, and threats Monitor competitor pricing, promotions, and market positioning Provide insights and recommendations based on competitive analysis Collaborate with sales and front office teams to ensure optimal pricing and inventory management Utilize revenue management systems (RMS) and property management systems (PMS) to track and manage inventory and pricing Ensure data accuracy and system integrity for effective decision-making Assist in training and mentoring junior staff or new team members in revenue management practices and tools Stay updated with industry trends and best practices through continuous learning and professional development Bachelors degree in Hospitality Management, Business Administration, or related field 5-8 years of experience in revenue management or a related role Strong knowledge of revenue management strategies and pricing optimization techniques Proficiency in revenue management systems (RMS) and property management systems (PMS) Advanced skills in Microsoft Excel and data visualization tools Excellent analytical and problem-solving abilities Strong communication and presentation skills Ability to work collaboratively in a team environment Detail-oriented with a high level of accuracy in data analysis and reporting Goal-oriented mindset with a focus on achieving revenue targets Adaptability to changing market conditions and ability to make quick, data-driven decisions Knowledge of the hospitality industry and current market trends (preferred) Experience with statistical analysis and forecasting methods Ability to work under pressure and meet deadlines in a fast-paced environment

Prime Function: Inspect the rooms assigned and take responsibility to ensure the rooms are maintained upto the standards and that there are no guest complaints. Ensure maximum efficiency in the performance of the assigned Room Attendants. Ensure guest rooms, suites and pantries, assigned, are maintained as per the standards. To ensure that all rooms in the specified floor are serviced and cleaned daily. Any matter which may effect the interests of ACCOR should be brought to the attention of the Management. Facilitates the functioning of and / or oversees the functioning of Front Office Department or any other Department in the Hotel when necessitated by circumstances and as mandated by the General Manager. This would be over and above regular stipulated responsibilities and duties Key Responsibilities: Housekeeping Planning Plan & coordinate the activities of the room attendants. Maintain pantries with par stock of linen, cleaning supplies and guest request items. People Management Establish and maintain seamless co-ordination & co-operation with all departments of Ibis Mumbai BKC to ensure maximum cooperation, productivity, morale and guest service. Interact with guests and personnel of the hotel in an efficient and friendly manner. Provide effective support to the team to enable them to provide a range of effective and efficient services. Ensure that the team has been trained for all safety provisions. Motivate and develop staff to ensure smooth functioning of the department and promote teamwork Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. BHM or equivalent Diploma degree 2 years of experience in similar role Pre-opening experience will be an added advantage

Operational Ensure the Guest Service operates successfully and are individually profitable in accordance with the standard of the hotel Ensure that all rooms are pre-blocked accordingly to arrival time and housekeeping is informed Work closely with Housekeeping and Engineering Department to ensure that rooms are blocked accordingly for maintenance Ensures strict control of room keys for guests and other departments Conduct frequent and thorough inspections together with the Housekeeping Manager. Maximizes room sales and revenues for the hotel Guest Service Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries. Personally and frequently verify that guest s check-in/out is receiving the best possible service in line with Accor s standards. Schedules oneself to be on the front during peak operation hours, checking on standards of services and cleanliness Greet and assist at the check in of guests Ensure a speedy telephone and message service at all times for guests Ensure that he/she maintains an up to date awareness of current promotions, policy changes and memorandums. People Management Recruit, select and develop Guest Service employees to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks. Through hands on management, supervise closely all Guest Service employees in the performance of their duties in accordance with policies and procedures and applicable laws Delegate appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained Instill the Training philosophies of the company and work closely with the T&C Manager developing Departmental Trainers, ensuring that all Assistant Managers and Associates take an active role in the training and development Degree in Hospitality/ Hotel management preferred. Overall 5-8 Years of experience in front office and minimum 2 years in similar role.

Job Description Department: Guest Service Designation: Guest Service Associate Reports To: Assistant Manager Guest Service Prime Function: Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations. Welcome the guests by greeting them as per the standards. Any matter which may effect the interests of ACCOR should be brought to the attention of the Management Facilitates the functioning of and / or oversees the functioning of Guest Service deparment (Front Office and F&B Service) Key Responsibilities: People Management Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure to attend to guest complaints, requests or inquiries regarding the food and services. Establish and maintain seamless co-ordination & co-operation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation, productivity, morale and guest service. Financial Management Identify optimal, cost effective use of the resources and educate the team on the same. Operational Management Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service. Ensure to be familiar with all dishes on the menu. Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival In the absence of the Assistant Manager - Guest Service, ensure to take guest orders, advice guests on specials menu options, maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills. Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner. Ensure to handle the luggage in a courteous and efficient manner. Control room inventory and assign room per guest needs. Ensure to be familiar with the property lay out, fire exits and elevator locations. Report any equipment malfunction, emergency situations or suspicious persons to the Guest Service Manager. Ensure that breakage, pilferage and spoilage are kept to a bare minimum. Occupational Health & Safety Employee Responsibility All employees are responsible for complying with the relevant OHS&E legislation and policies. This will include in particular: Taking care of themselves and others. Co-operating with Accor Hotel instructions including Safe Work Method Statements, Safety and other Procedures and Training. No interfering with or misusing safety equipment. Reporting all hazardous situations. Following all reasonable instructions from a manager Replacement and Temporary Mission: Be ready and responsible for any job, which may be assigned by the Management. This job description is not intended to be an exhaustive list of all responsibilities skill, effort or working condition associates with the position. It is only indicative & intended to provide a description of the principle elements essential for the performance of the job. All job descriptions are subject to change.

Key Responsibilities: People Management Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Financial Management Identify optimal, cost effective use of the resources and educate the team on the same. Operational Management Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports. Respond to inquiries and resolve problems in an effective manner. Ensure all guests receive a swift, smooth, professional and friendly check in and check out Ensure quality in all aspects of the job. Maintain record of all banquet and any other functions in the hotel. Liaise with other departments for the resolution of day-to-day administrative and operational issues. Carry out other duties which naturally fall within the reasonable expectations of the post. Adhere to the Procedures & Standards Manual. Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas. Liaise with Housekeeping for the Room Status. Handle additional responsibilities as and when delegated by the Management. Hygiene / Personal safety / Environment: Ensures that the workplace and storage areas remain clean and tidy Respects the instructions and safety guidelines for the equipment (s)he uses Applies the hotels security regulations (in case of fire etc) Applies the ISO 9001 quality certification requirements that impact his/her role Respects the hotels commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Novotel ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme. Key Contacts Liaises with Responsible for (as assigned) Front Office Manager Occupational Health & Safety Employee Responsibility All employees to safeguard their health and safety, and the health and safety of others, in the workplace. Replacement and Temporary Mission: Be ready and responsible for any job, which may be assigned by the Management.

Responsible for daily administration, meeting and greeting, dealing with guests queries and complaints, and booking rooms, visitors. Maintain high standards of customer services at the reception desk so that customers expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Communicate with AMGS on all matters regarding guest services & hotel operations. Ensure documentation of all guest related issues using the logbook. Sign media and supervise shift handover procedures. Coordinate and communicate with other hotel departments as required regarding general administration and operations issues. Provide management presence at all times by assisting with the handling of guests needs and complaints tactfully and efficiently. Assist Guest Relations in greeting, rooming, and sending off guests. Inspect front of house and back of house regularly for cleanliness and orderliness. Ensure that front line staff complies with marketing techniques and maximizes sales. Check billing instructions, monitor guest credit and act upon any discrepancies. To maintain Front Office log book and shift reports. Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates Degree or diploma in hotel management Minimum 1 year of relevant experience in a similar capacity Good communication and customer contact skills Well-presented and professionally groomed at all times

Responsible for daily administration, meeting and greeting, dealing with guests queries and complaints, and booking rooms. visitors Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Any matter which may affect the interests of the hotel should be brought to the attention of the Management. Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Identify optimal, cost effective use of the resources and educate the team on the same. Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports. Respond to inquiries and resolve problems in an effective manner. Ensure all guests receive a swift, smooth, professional and friendly check in and check out Ensure quality in all aspects of the job. Maintain record of all banquet and any other functions in the hotel. Liaise with other departments for the resolution of day-to-day administrative and operational issues. Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas. Liaise with Housekeeping for the Room Status. Handle additional responsibilities as and when delegated by the Management. Diploma / Degree in Hotel Management or any other equivalent qualifications.

What you will be doing: Reporting to the Manager, Front Office, responsibilities and essential job functions include but are not limited to the following: Demonstrating Reception, Concierge, and Operator standards of Service & Operational Procedures in all interactions and comply with all brand, hotel and departmental policies and procedures Must comply with most current Accor and Sofitel standards Have a complete working knowledge of all applicable systems, machines, and devices Be a driving force for the brand loyalty program. Enroll new ALL loyalty members and update guest ALL profiles. Upon check-in any guest without an ALL membership must be asked if they are a member, celebrating loyalty and if not member, subsequently offered enrollment Adhere to and promote the Company s Health & Safety policies to ensure a safe work environment and be knowledgeable about all safety & emergency procedures Be able to handle promptly and effectively any queries arising from guests including in-room dining order taking. Following up with guests as needed within 20 minutes. Make and/or modify any hotel, restaurant, tour, and transportation reservations. Enter into respective computer software Maintain, monitor, and ensure all requests are logged and responded to in the computer system, Opera and common inboxes among other systems Maintain knowledge of hotel amenities and services, hotel features, hours of operation, and hotel layout including room types, rates and descriptions Maintain knowledge with the hotels rooming procedure and assist as needed, ensuring all guests are escorted to their room/suite and full hotel tour is conducted Provide information about hotel services/Promote internal outlets (Restaurants, etc.), provide accurate knowledge of local area and attractions Use vendors specified by Sofitel Washington D.C. Lafayette Square (car service, florist, water taxi, city tour, etc.). Maintain reservation files, for reservation changes, cancellations, billing, upgrading, etc. for all guests Responsible for charging no-show fees and late cancellation fees and re-imbursement of no-show fees Request internet booking codes for negotiated accounts promo codes from Distribution Services at GRC and communicate these to the clients Prepare arrival and amenity reports. Research database for upcoming arrivals, check preferences, comments and stays for each repeat guest Check and audit daily arrivals (possible duplicate reservations) - daily arrivals report to make sure billing is set up accurately, to set up routing and to input special request codes Organize package elements based on arrivals Reservations entered on report - ensuring billing is set up accurately, checking for duplicates, copy rate code descriptions Ensure proper billing instructions are setup, transfers, direct billing and third party payments are arranged accordingly, and process advance deposits Maintain knowledge of current hotel selling strategies, room promotions and packages Upsell reservations at all points of the reservations and check in process. Ensure all arriving guests provide a valid method of payment; all in-house guests are to have an authorized method of payment on file Communicate VIP arrivals to designated ambassadors for escort and delivery of amenities Assign rooms in the property management system and follow through on designated requirements Monitor online check-in and pre-checked-in requests. Coordinate room readiness with Housekeeping, pre-register guests and prepare room keys for guests arrival. Process check-in of all hotel and group guests according to established procedures and standards Communicate services and amenities included in packages to guests on packages Complete check-out for all hotel and group guests according to established procedures and standards. Encourage folios to be sent electronically Assist with bell and / or door coverage, luggage storage and retrieval when needed. Other duties as required. Your experience and skills include: Previous front office and/or reservations experience is an asset Detail-oriented and numerical aptitude Knowledge of Property Manager systems (Opera) an asset Must be able to work flexible schedules including weekends and holidays The ability to work with little or no supervision is required. Positive and team-oriented Passion for guest service Excellent interpersonal skills Excellent written and verbal communication skills Highly organized, results-oriented, work well under pressure

Guest Check-In and Check-Out: Efficiently manage the check-in and check-out processes, ensuring a seamless experience for guests. Reservations Management: Handle reservations via phone, email, and in-person, ensuring accurate bookings and special requests are noted. Guest Services: Provide information about hotel services, local attractions, and events; assist guests with inquiries and problem resolution. Payment Processing: Accurately process payments and maintain records of transactions, ensuring compliance with hotel policies. Communication: Collaborate with housekeeping, maintenance, and management to address guest needs and ensure high service standards. Handling Complaints: Address guest complaints with empathy and professionalism, striving for prompt resolution and guest satisfaction. Maintaining Front Desk Area: Ensure the reception area is clean, organized, and stocked with necessary supplies and promotional materials. Reporting Issues: Report any maintenance issues or safety concerns to the appropriate department promptly. - Minimum Hotel Management Graduation - Any additional course/certification in Travel & Tourism - Minimum 6 months experience

Job Purpose To assist the Engineering supervisor in maintenance and care of all Electrical equipment and to maintain quality of work in order to meet the prescribed standards. Reporting Lines Primary Responsibilities: People Management Establish and maintain seamless co-ordination & co-operation with all departments of Novotel to ensure maximum cooperation, productivity, morale and guest service. Provide effective support to the team to enable them to deliver effective and efficient services. Respond to queries by resolving issues in a timely and efficient manner. Motivate and develop the team to ensure smooth functioning of the department. Financial Management Ensure to maintain records of all materials & equipments. Identify optimal, cost effective use of the resources. Operational Management Ensure to possess a thorough knowledge of electrical system of the property, the circuits, present loads and possible limits of new loads and adhere to the set standards. Perform work required for the repair, maintenance, and installation of electrical systems for the property. Locate and determine electrical malfunctions using test equipment. Test electrical equipment, such as, motors, heaters, and controls for safety and efficiency, using standard test equipment and by observing functions. Install fixtures and other electrical equipment. Inspect circuits for specified shielding and grounding. Ensure to possess the knowledge of the fire alarm systems and adhere to the same. Hygiene / Personal safety / Environment: Ensures that the workplace and storage areas remain clean and tidy Respects the instructions and safety guidelines for the equipment (s)he uses Applies the hotels security regulations (in case of fire etc) Respects the hotels commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc). Key Interactions Internally Catering Sales Engineering Finance F&B Housekeeping IT Kitchen Purchasing Front Office Sales & Marketing Talent & Culture Externally Guests Visitors Suppliers Vendors Contractors Profile Knowledge and Experience Graduate/ Diploma holder in Electricals Trade Certificate with a minimum of 2 years of experience in a similar capacity or a an Engineering graduate Good reading and oral proficiency in English language Competencies Strong leadership, interpersonal and training skills Good communication and customer contact skills Results and service oriented with an eye for details Ability to multi-task, work well in stressful & high-pressure situations A team player & builder A motivator & self-starter Well-presented and professionally groomed at all times Occupational Health & Safety Employee Responsibility All employees to safeguard their health and safety, and the health and safety of others, in the workplace. This job description is not intended to be an exhaustive list of all responsibilities skill, effort or working condition associates with the position. It is only indicative and intended to provide a description of the principle elements essential for the performance of the job. All job descriptions are subject to change. Graduate/ Diploma holder in Electricals Trade Certificate with a minimum of 2 years of experience in a similar capacity or a an Engineering graduate Good reading and oral proficiency in English language

Review and update the logbook. Check equipment and work setups. Maintain a smart appearance, be well-groomed, and keep a friendly, cheerful disposition at all times. Oversee daily operations and ensure smooth workflow. Report regularly to supervisors or the night manager (if on shift). Monitor employee performance and provide coaching and necessary training. Handle guest complaints, take immediate action to ensure satisfaction, and inform the manager when needed. Implement and coordinate OSM (Operational Standards Manual) procedures in line with the company s values and core behaviors. Follow emergency procedures, including fire and first aid protocols. Be fully aware of daily activities and have knowledge of the hotels products and facilities. Ensure that the panic report is printed at least twice during the shift. Prepare for daily arrivals, including room allocation and handling special guest requests. Ensure VIP rooms are ready, communicate with housekeeping and F&B, and handle all related tasks prior to VIP arrival. Take responsibility for the shift, ensuring support for the reception team and resolving issues promptly. Perform check-in and check-out for VIP guests and Accor members during work hours. Lead and motivate the team to participate in hotel programs such as Circle M and Cherish to meet monthly goals. Monitor online guest reviews (Tripadvisor, Booking.com, etc.), investigate issues, and respond accordingly. Attend important meetings, such as credit and revenue meetings, when requested. Manage financial tasks like cashiering, foreign exchange transactions, night audits, and guest settlements upon departure. Provide smooth, friendly service to guests and respond promptly to requests and inquiries. Handle walk-in reservations and process phone reservations when the reservations department is closed. Issue guest room key cards and ensure effective security measures. Check the Paymaster daily and provide feedback to the Rooms Division Manager. Encourage the team to upsell rooms and breakfast daily, sharing results and feedback. Train new reception staff and ensure that Opera V9 is used for system training. Maintain a daily courtesy call sheet, sharing feedback and actions with the manager. Coordinate with various departments (Front Office, Housekeeping, F&B), especially with the General Manager, regarding VIP and important guests. Carry out any additional tasks assigned by the management during working hours. Perform duties in accordance with M venpick Hotels & Resorts core behaviors: Trust, Relationship, Entrepreneurship, and Drive. Assist other hotel departments when needed during duty hours. Experience in a similar role within hospitality. Strong leadership and communication skills. Proficient in hotel management software (e.g., Opera, PMS). Ability to handle guest complaints and solve problems efficiently. Fluent in English (spoken and written) Ability to work under pressure and manage shifts, including weekends and holidays.

Primary Responsibilities Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of Novotel Hyderabad Airport. Responsible for Reception, Concierge operations, Hospitality and Cashier. Liaise with different departments for smooth and coordinated work. Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away. Ensure to interact with the guests & enable the team to understand guest requirements. Operational Management Adhere to the Standard Operating Procedures & policies. Check outstanding of in-house guests on a daily basis. To check whether the following records are kept in order and up to date. C forms Reception / Information Log Book Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered. Ensure all V.V.I.P room inspection in coordination with House Keeping Department. Ensure that newspapers and parcels are delivered in the rooms without delay. To be readily available at all times to deal with problems or complaints. Ensure effective and speedy check-in & check-out facilities. Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action. Conduct briefing for concierge and Front Office Assistants. Knowledge and Experience Diploma in Tourism / Hospitality Management Minimum 1-2 years of relevant experience in a similar capacity Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Good working knowledge of MS Excel, Word, & PowerPoint Competencies Strong leadership, interpersonal and training skills Results and service oriented with an eye for details Ability to multi-task, work well in stressful & high-pressure situations A team player & builder

Duty Manager To maintain the communication within different departments and ensure all departments deliver smooth operations to achieve guest satisfaction while keeping guest safety as priority at all time. During night shift, is responsible to perform night audit and produce business reports as required. Whats in it for you: Employee benefit card offering discounted rates in Accor worldwide. Learning programs through our Academies. Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities. What you will be doing: Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements. Handling guest complaints. Perform night audit during Night duty. Initiate communication with other departments to ensure smooth operations. Provide support to Front Office section.