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10.0 - 15.0 years
22 - 27 Lacs
Udaipur
Work from Office
Is responsible for the implementation of RM methods in a dedicated hotel in order to maximize the turnover in accordance with hotel strategies, brand s marketing and customer s needs. Is responsible for having all the revenue management processes in place in the hotel, he/she implements the GM s strategy on daily basis, updates planning, quotes groups and alerts GM, when market deviates from strategy. Is in charge of helping to reach and beat the operational turnover budget of the hotel. Support the GM in the creation of the strategy (with proper analysis) and to work effectively with the implemented revenue management system. Furthermore, to implement the strategy, based on the daily recommendations in the distribution channels, as well as the daily check of the system recommendations for sense and provide complementary or revised proposals for optimization Key Responsibilities: Collection Communicate the processes to follow in terms of booking quality and correct data input into the PMS, toward the reservation and front office team; Regularly checks the input and the quality of data (segmentation, denials tracking, etc); Update the event database. Analysis Analyze the hotel performance as a basis for strategy decisions; Survey the market, the competitors in terms of pricing and closed dates as a basis for future pricing strategies; Analyze the contract performance (price, allotments, number of rooms sold, etc) before decisions on renewals are taken. Act as a support in the preparation of the annual revenue budget. Decision Provide proposals for the adaptation of the long-term and short-term hotel strategy (day types, ideal mix, RML ranking, price points, triggers, sales conditions, etc) on the basis of the analysis done previously; Calculate availability and minimum rate for the requests by using group quotation; Providing dynamic forecasts, compared to the strategy of the GM and budget. 3-5 years of experience in senior revenue management roles. Proven leadership and team management skills, with a track record of getting the best out of people and driving high-performance. Exceptional analytical skills and ability to make strategic decisions that enhance revenue growth. Advanced knowledge of revenue management principles. In-depth knowledge of the distribution landscape, online travel agencies, and emerging market trends. A collaborative forward-thinking mindset with a passion for elevating revenue management as a respected and valued community of practice with key internal and external stakeholders.
Posted 1 month ago
2.0 - 4.0 years
2 - 7 Lacs
Mumbai, Pune, Khopoli
Work from Office
Prime Function: Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel. Responsible for Reception, Concierge operations, Telephones, Hospitality and Cashier. Liaise with different departments for smooth and coordinated work. Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away. Ensure to interact with the guests & enable the team to understand guest requirements. Key Responsibilities: Front Office Planning Ensure that the arrivals and departures for the day and relevant records are maintained. Ensure quality in all aspects of work and among the staff in the lobby. People Management Personally welcome and escort all guests of the hotel. Authorize courtesies for V.I.P s. Ensure that regular training is conducted as per the standards. Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action. Financial Management Responsible for maintaining high level of room sales, by up-selling. Ensure maximum room occupancy within agreed overbooking policy. Ensure to balance the accounts on a daily basis. Operational Management Adhere to the Standard Operating Procedures & policies. Check out-standings of in-house guests on a daily basis. To check whether the following records are kept in order and up to date. C forms Reception / Information Log Book Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently. Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered. Check the grooming and hygiene of the team. Ensure all V.V.I.P room inspection in coordination with House Keeping Department. Ensure that newspapers and parcels are delivered in the rooms without delay. To be readily available at all times to deal with problems or complaints. Ensure effective and speedy check-in & check-out facilities. Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action. Ensure that the entrance is easily accessible to cars and taxis at all times. Conduct briefing for concierge and Front Desk Associate s Managerial Qualities Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness; Ability to accept responsibility; Self confidence, motivation, drive and tenacity; Ability to enhance organizational performance; Ability to clearly delegate tasks and responsibilities; Ability to think strategically, inductively, and creatively; and the propensity to recognize and acknowledge other peoples ideas. Hygiene / Personal safety / Environment: Ensures that the workplace and storage areas remain clean and tidy Respects the instructions and safety guidelines for the equipment (s)he uses Applies the hotels security regulations (in case of fire etc) Respects the hotels commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Novotel ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme. Key Contacts Liaises with Responsible for (as assigned) Rooms Division Manager Asst. Front Office Manager Housekeeping Team GSA- Front office, GRE & Bell Associate Occupational Health & Safety Employee Responsibility All employees to safeguard their health and safety, and the health and safety of others, in the workplace. Replacement and Temporary Mission: This job description is not intended to be an exhaustive list of all responsibilities skill, effort or working condition associates with the position. It is only indicative and intended to provide a description of the principle elements essential for the performance of the job. All job descriptions are subject to change. Be ready and responsible for any job, which may be assigned by the Management.
Posted 1 month ago
10.0 - 15.0 years
20 - 27 Lacs
Mumbai
Work from Office
This position is responsible for the management of sales activities in line with the annual sales and marketing plan and to achieve/exceed budget in executing the sales strategy of the Hotel. Key Interactions Internally Finance Front Office F&B General Administration Kitchen Talent & Culture Externally Guests Clients Reporters/Journalists CEO s, COO s, MD s & Directors Primary Responsibilities Business Performance Prepare, implement and compile data for the strategic sales plan, monthly reporting, annual goals, sales and marketing budget, forecasts and other reports as directed/required Analyze monthly P&L and month-end reports, identify deviation from business plan goals Work with Finance and team in preparation and management of the department s budget and financial forecasts Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department Sales & Marketing Conduct daily briefing with department on current key activities Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel Survey, review and analyze competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence Determine the effectiveness of existing programs and develop new strategies Manage/direct all advertising, public relations and promotional activities in conjunction with corporate marketing and public relations departments Actively participates in sales presentations, property tours and customer meetings Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary Participate in community and professional organizations to maintain high visibility and promote a positive image Team Management Interview, select and recruit direct reports Identify and develop team members with potential Conduct performance review and manages performance issues that arise within the management team Constantly monitor team members performance, attitude and degree of professionalism Work with Talent & Culture function to ensure appropriate hiring, training, motivating, coaching, counseling and development of team members according to the changing needs of the business Conduct monthly departmental meetings Replacement and Temporary Mission: Be ready and responsible for any job, which may be assigned by the management. Knowledge and Experience Bachelor s Degree from a reputable hospitality school Minimum 5 years of Sales management experience or at least 2 years of experience in a similar capacity with proven records High degree of professionalism with strong understanding of global markets and business acumen Excellent reading, writing and oral proficiency in English language Proficient in MS Excel, Word, & PowerPoint
Posted 1 month ago
10.0 - 15.0 years
20 - 27 Lacs
Bengaluru
Work from Office
The Director of Operations is responsible for oversight of all operational aspects of the Hotel including the Food & Beverage outlets, Front Office, Housekeeping. In the absence of the General Manager, the Director of Operations shall oversee all aspects of the Hotel operation. Responsibilities include, but are not limited to: Promoting and fostering a cooperative and professional working environment, ensuring positive morale and teamwork, ensuring each department meets budgeted payroll and other expenses, developing and recommending revenue enhancement strategies, and recruiting, supervising and directing the management staff. Maintain complete knowledge of: All hotel features/services, hours of operation All room rates, special packages and promotions Daily house count and expected arrivals/departures Room availability status for any given day Scheduled daily group activities. All menu selections available in all outlets F&B outlet layout, table/seat/station numbers, proper table set-ups, room capacities, hours of operation and price ranges. P.O.S. and manual procedures. The department s financial standing at all times (month-to-date and year-to-date). Conduct performance reviews, coaching and counseling and disciplinary action as needed for direct reports in accordance with Hotel and Company standards. Ensure that all Hotel and Company standards of service and safety are adhered to in each departments. Research and recommend process improvement as needed in each department. Participate in and support hotel and company efforts towards sustainability and environmental initiatives. Research and recommend hotel amenities as needed. Serve as primary Hotel representative for VIP guests, ensuring accurate, thorough and timely communication with all departments prior to, during and after guest s stay. Maintain knowledge and understanding of monthly Profit & Loss Statement. Ensure each department meets budgeted payroll and other expenses. Oversee the development of annual departmental budgets. Be fully aware of budgeted revenues and expenses and consistently strive to maximize revenue and occupancy. Promote and foster a cooperative and professional working environment, ensuring positive morale and teamwork. Bachelors degree in Hospitality Management or a related field; a post-graduate degree is preferred. Minimum of 5 years of operational experience in a similar role within a luxury or midscale hotel environment. In-depth knowledge of hotel operations, with a particular emphasis on Rooms Division and Food & Beverage management. Proven strength in financial management, including interpreting financial reports and conducting performance analysis. Outstanding interpersonal and guest service skills, with a demonstrated ability to enhance the guest experience.
Posted 1 month ago
2.0 - 4.0 years
3 - 7 Lacs
Jaipur
Work from Office
We are seeking a detail-oriented and analytical Assistant Manager - Revenue to join our team in Chennai, India. In this role, you will play a crucial part in developing and implementing revenue management strategies to maximize our organizations financial performance. Assist in formulating and executing revenue management strategies and pricing decisions Analyze booking patterns, market trends, and competitive data to forecast demand and adjust pricing accordingly Monitor and optimize room rates, availability, and inventory to maximize revenue Generate and analyze daily, weekly, and monthly revenue reports Track and report on key performance indicators (KPIs), including occupancy, average daily rate (ADR), and revenue per available room (RevPAR) Prepare and present reports and recommendations to the Revenue Manager and other stakeholders Conduct market research to identify trends, opportunities, and threats Monitor competitor pricing, promotions, and market positioning Provide insights and recommendations based on competitive analysis Collaborate with sales and front office teams to ensure optimal pricing and inventory management Utilize revenue management systems (RMS) and property management systems (PMS) to track and manage inventory and pricing Ensure data accuracy and system integrity for effective decision-making Assist in training and mentoring junior staff or new team members in revenue management practices and tools Stay updated with industry trends and best practices through continuous learning and professional development
Posted 1 month ago
1.0 - 3.0 years
2 - 6 Lacs
Udaipur
Work from Office
General Duties 1. Communicate and assist guest starting from reservation, check in, during stay until departure from the resort. All communication must be done in a well manner and in professional level. 2. Ensure highest level of guest satisfaction at all times by delivering the best service experience at every stage of the guest stay. 3. Work in conjunction with Housekeeping and Engineering team to ensure that villas are in immaculate condition at all times and especially in preparation for guest arrival. 4. Daily communication with Housekeeping and Food and Beverage team in relation to the needs of current and arriving guests to the resort. 5. Oversee the cleaning and maintenance of villas by Housekeeping and Engineering staff to ensure guests are not disturbed unnecessarily. 6. To promote in house facilities to guest during stay before giving recommendation for outside of the resort. 7. Handle all flights confirmations, dinner reservations, tour arrangements and any other guest itinerary during stay. 8. Assist other department whenever there is anything related to guest in the resort to ensure guest needs are handled in a timely and professional manner. 9. Work closely with Food and Beverage team at each dining experience to ensure guest receives a consistent level of service including to cater for guest preferences accordingly. 10. Keep all information updated by being aware of everything that is happening in the resort in all sections. 11. Assist with training of other departments whenever it is necessary. 12. To perform any other duty as directed by management. General Responsibilities 1. Maintain high score on guest satisfaction at all time. 2. Responsible for the elaboration and implementation of standards related to SOP and LQA. 3. Schedule and regularly conducts routine inspections of areas under his control. 4. Checks all Front Office equipment including buggy and hotel vehicle, making sure they are in clean and in good working conditions, follow up on equipment that need repair, additional spare parts, replacement or disposal. 5. Co-operates with the Purchasing department in locating sources for needed items, substitutes locally available for imported ones and ensure best quality and value for money. 6. Controls costs by minimizing/decreasing chances of property damage, maintaining adequate inventory of items including stationeries and collaterals. Knowledge and Experience Minimum Diploma in Hospitality Minimum of 1 year relevant experience in Front Office Butler knowledge is a must Knowledge of local regulations related to Hotel Operation is a must Competencies In-depth knowledge of hotel property management system, system monitoring of guest request and other related system in the resort operation Good communication skills, capable of functioning well under stress and during emergencies, strong interpersonal and negotiation skills
Posted 1 month ago
1.0 - 3.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Front Office Operation Conduct daily briefings, Trainings and ensure that all pertinent information is well received by team members Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met Review, analyze and suggest improvement of work flow and standards at the Front Desk Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates Communicate with Front Office Manager on all matters regarding guest services & hotel operations Ensure documentation of all guest related issues using the logbook Sign media and supervise shift handover procedures Coordinate and communicate with other hotel departments as required regarding general administration and operations issues Provide management presence at all times by assisting with the handling of guests needs and complaints tactfully and efficiently Assist Guest Relations in greeting, rooming, and sending off guests Inspect front of house and back of house regularly for cleanliness and orderliness Ensure that front line staff complies with marketing techniques and maximizes sales Check billing instructions, monitor guest credit and act upon any discrepancies Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies. Conduct Night Audit Process for hotel. Monitoring and guiding the daily tasks of front office associates work. Team Management Provide department orientation and training of the hotel service standards, procedures and programs Constantly monitor team members appearance, attitude and degree of professionalism Motivate and provides a work environment which brings out the best in team members Other Responsibilities Maintain complete knowledge of all food & beverage services, outlets and hotel services/features Be fully conversant with hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Report for duty on time wearing clean and complete uniform at all times Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the Management of the Hotel Degree or diploma in Hotel Management
Posted 1 month ago
2.0 - 7.0 years
1 - 6 Lacs
Udaipur
Work from Office
Butler Operations To supervise Butler Supervisors and Butlers on duty To maintain the quality and consistency of standard and to train the Butlers on improvement areas To concentrate supervision on Floor Butlers, Reception Butler, Private Dining Butler and Butler Hotline To increase guest interaction and to drive the Trust you score of the property. To assist the Head Butler in achieving the KPI of the department. To ensure that all suites and rooms blocked for arrival are prepared on time prior guest arrival. To push all Butlers to compile and record guest preferences, like and dislikes, and to track it in preference sheet. To ensure through effective supervision that all services offered are always available, and provide alternatives Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. Responsible for promoting Palace facilities, services and product to the targeted guest group To assist Head Butler to resolve any issues. To meet and welcome most of the guests personally To interact with guests as much as possible, to ascertain preferences, dislikes and overall experiences at Fairmont Udaipur Palace. To regularly inspect the quality of service provided by all Butlers, and to ensure that all services are delivered according to standard To share with Head Butler any complaints, guests comments and problems. To take appropriate action to resolve guests complaints (Housekeeping, Butlers, Front Desk, Concierge and Laundry) To assist Front Office Department, Housekeeping Department and Food & Beverage Department for any basic requests to give quick and respond service to the guests. To maintain appropriate knowledge about local area, events happening in Udaipur & around the world To supervise butler pantries. To assist Head Butler for Operating Equipment inventory Check Butler s grooming in accordance with hotel standard. Work closely with Housekeeping to ensure correct room status at all times. To handle any DND room within 24 hours. Log security incidents and accidents in accordance with hotel policies and procedures Ensure all guests are being treated in an efficient and courteous manner that all Fairmont & Accor standards are being applied. To support the implementation of Fairmont core values Diploma in Tourism / Hospitality Management Minimum 2 years of relevant experience in a similar capacity Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Good working knowledge of MS Excel, Word, & PowerPoint
Posted 1 month ago
1.0 - 3.0 years
2 - 6 Lacs
Mumbai
Work from Office
Prime Function: Assist the Front Office Manager to plan and execute all activities for the smooth functioning of the Front Office Department. To address problems, conflicts and emergencies at the work place. Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction. Ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval of the designated authority. Ensure that grooming & uniform standards are maintained by all team members. Responsible for day to day operations of Front Office Department. Any matter which may effect the interests of the hotel should be brought to the attention of the Management. Key Responsibilities: Front Office Planning: Plan occupancy of the day and also anticipate opportunities for sales. Plan for & conduct audits for all Front Office areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay. People Management: Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service. To liaise with the other departments to ensure smooth functioning of all Front Office operations. Ensure that guests are greeted, checked in and allocated rooms promptly and courteously. Ensure that enquiries, messages & bookings are dealt with courteously and efficiently. Financial Management: Review the accounts for guests whose balances have exceeded the pre-established credit limit and plan and suggest the course of action to the Front Office Manager. Prepare and submit on the required format annual budgetary information and updates as required. Assist the Front Office Manager in: Budgeting for the Front Office. Review and complete credit limit reports. Check cash in and out and verify banks and deposits at the end of each shift. Ensure that all cash, credit policies are adhered to. Operational Management: Ensure that check-in & check-out procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest. To be readily available at all times to deal with problems or complaints. Ensure that rooms have been maintained according to Fairmont standards. Ensure maximum room occupancy within agreed overbooking policy. Ensure that all Front Office areas are maintained as per the standards. Ensure that newspapers and parcels are delivered in the rooms without delay. Ensure that incoming and outgoing telephone calls are handled promptly and courteously. To train all team members on the Standard Operating Procedures. Monitor the trends within the industry and initiate best practices after the approval of the Management. Act as Duty Manager as & when required. Managerial Qualities: Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness; Ability to accept responsibility; Self confidence, motivation, drive and tenacity; Ability to enhance organizational performance; Ability to clearly delegate tasks and responsibilities; Ability to think strategically, inductively, and creatively; And the propensity to recognize and acknowledge other peoples ideas.
Posted 1 month ago
0.0 - 5.0 years
0 - 3 Lacs
Chennai
Work from Office
We are seeking a professional, courteous, and efficient Front Office Executive to manage our front desk operations. The ideal candidate will be the first point of contact for visitors and employees, ensuring a welcoming and organized front office experience. Freshers and experienced Interested candidates send your resumes to stefiseles.s@coronishealth.com to book interview slot. Role & responsibilities Direct visitors to the appropriate person or department Answer, screen, and forward incoming phone calls Maintain a tidy and presentable reception area Handle incoming and outgoing correspondence (emails, packages, couriers) Schedule appointments and maintain calendars Assist in administrative tasks such as data entry, filing, and record keeping Coordinate with internal departments for smooth office operations Manage office supplies and inventory for the front desk Handle basic queries and provide accurate information to clients and guests Good verbal and written communication skills Preferred candidate profile Freshers can also Apply 15years of education is must (Bachelors degree or 12+ 3yrs diploma) Flexible with any shift
Posted 1 month ago
1.0 - 4.0 years
3 - 6 Lacs
Mumbai
Work from Office
Alembic Group is looking for Executive - Hospitality to join our dynamic team and embark on a rewarding career journey Assisting with the preparation of operating budgets, financial statements, and reports. Processing requisition and other business forms, checking account balances, and approving purchases. Advising other departments on best practices related to fiscal procedures. Managing account records, issuing invoices, and handling payments. Collaborating with internal departments to reconcile any accounting discrepancies. Analyzing financial data and assisting with audits, reviews, and tax preparations. Updating financial spreadsheets and reports with the latest available data. Reviewing existing financial policies and procedures to ensure regulatory compliance. Providing assistance with payroll administration. Keeping records and documenting financial processes.
Posted 1 month ago
2.0 - 5.0 years
4 - 8 Lacs
Mumbai
Work from Office
Alembic Group is looking for Senior Executive - Hospitality to join our dynamic team and embark on a rewarding career journey Leading the full audit cycle by checking tax compliance, verifying financial records, and inspecting accounts. Analyzing the results of the audit and presenting possible solutions for ineffective financial practices to management. Evaluating company accounting procedures, payroll, inventory, and tax statements to guide financial policymaking. Conducting risk assessments to recommend aversion measures and cost savings. Following up with management to ensure remediations are implemented into the company's financial practices. Supervising junior auditing personnel and implementing their research work into the auditing process. Preparing and reviewing annual audit memorandums. Researching applicable federal and state laws and regulations to ensure the company's books are compliant.
Posted 1 month ago
1.0 - 4.0 years
1 - 2 Lacs
Mumbai
Work from Office
SM Express Logistics Pvt. Ltd. is looking for Back Office - Collection Executive to join our dynamic team and embark on a rewarding career journey Contacting customers and clients who have outstanding debts to arrange for payment Negotiating payment plans with customers and clients to ensure debts are paid off in a timely manner Providing customers and clients with information about their outstanding debts and the consequences of non-payment Keeping detailed and accurate records of all collection efforts and communications with customers and clients Following up with customers and clients on a regular basis to ensure that they are making payments on time and in accordance with their payment plans Adhering to all applicable laws and regulations related to debt collection, including the Fair Debt Collection Practices Act Excellent communication and negotiation skills
Posted 1 month ago
0.0 - 3.0 years
3 - 5 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
The Covie is looking for Community Building Associate to join our dynamic team and embark on a rewarding career journey Engagement and Outreach: Assist in developing and executing community engagement strategies. Create and manage engaging content for various platforms (social media, forums, newsletters, etc.). Organize and facilitate community events, both online and offline. Actively participate in community discussions, providing support and fostering positive interactions. Communication and Support: Respond to community inquiries and concerns in a timely and effective manner. Serve as a liaison between the community and the organization, conveying feedback and insights to relevant teams. Develop and maintain FAQs, guides, and other resources to assist community members. Data and Reporting: Monitor community metrics and provide regular reports on engagement, satisfaction, and other key performance indicators. Analyze data to identify trends, areas for improvement, and opportunities for growth. Collaboration: Work closely with marketing, product, and customer support teams to ensure community activities align with organizational goals. Collaborate with external partners and stakeholders to enhance community offerings and opportunities.
Posted 1 month ago
1.0 - 6.0 years
2 - 5 Lacs
Udaipur, Chittaurgarh, Bhilwara
Work from Office
Store Management Shift Management Overall operations of the Stores Regards Our Recruiters Reema9354692492 Jahanvi—7651823919
Posted 1 month ago
2.0 - 4.0 years
6 - 10 Lacs
Gurugram
Work from Office
ROLES & RESPONSIBILITIES Develop new user-facing web interfaces and components. Build reusable code and libraries for future use. Ensure the technical feasibility of UI/UX designs. Optimize application for maximum speed and scalability. Assure that all user input is validated before submitting to the back-end. Collaborate with other team members and stakeholders. DESIRED QUALIFICATIONS AND EXPERIENCE Computer Science or equivalent Engineering degree. Excellent Communication skills. Minimum 2 to 4 years of professional experience as an HTML, CSS & Javascript Developer. Proficient understanding of web markup, including HTML5 and CSS3. Proficient understanding of code versioning tools, such as Git, SVN. Proficient understanding of cross-browser compatibility issues and ways to work around them. Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS. Familiarity with differences in other HTML5 based views, such as ones in email clients. Fair understanding of JavaScript programming and DOM manipulation.
Posted 1 month ago
1.0 - 6.0 years
0 Lacs
Bengaluru
Work from Office
Role & responsibilities 1. Perform and maintain daily opening and closing procedures. To welcome & Assist Customer on their arrival in centre. 2. Take down customers details and information. (Forms and official Templates to be filled). Confirm their purpose of visit and Guide them accordingly (Test, Purchase, Service, Diagnosis, Consultation). 3. Attending calls- Receiving, and responding, transferring calls to appropriate departments, providing full. information, and support to the caller. Maintaining walk inn register and admin registers. 4. Preparation of database of Client contacts and updating. Filling papers/bills and important documents. Opening and closing of the clinic operations. Handling (Cash & A/c) Depositing Cash in Bank, maintain financial Register 5. Coordinating with different Departments of the companies. Generating daily report and passing it to the Branch Manager (Stocks, Sales, Walk inn, Daily Expenses). Housekeeping of office. Supervising Office Assistant & House Keeping Staff. 6. Supervise audio/visual equipment and make sure the equipment room are set up appropriately. Supervise if the office equipments are working in order like fax m/c, printer, PABX system etc. 7. Should have all the maintenance staff contact number Organized and in order. Vendor management for stationers, travel agents, courier agents, and all allied third-party service providers. 8. To arrange for food and beverages for the senior management guests & dignitaries, on case to case basis, after seeking the appropriate approval. Maintains confidentiality at all time of the organization fiscal and personnel related inform Skillset : Candidate must have good presentable personality. Must have good communication skill. Friendly attitude will be helpful. Good analytical skill is essential. Good interpersonal skills/Soft Skills Must be flexible with working time. Candidate must have Good knowledge of computers. Should Speak English, Kananda Fluently. Should be a quick learner. Multi- tasking ability. Should possess an attitude to serve and help people. Customer Service oriented (C.S experience Preferred). Excellent people skills and ability to interact with a wide range of client, staff and customers. Having Experience as (GRE) in hospitals and clinics Preferable (H.S) Females Preferred Graduation Preferred. Contact:9390144680
Posted 1 month ago
5.0 - 10.0 years
3 - 3 Lacs
Hyderabad
Work from Office
The Manager is responsible for all aspects of hotel operations, including day-to-day staff management and guest relations. The focus is on delivering an exceptional guest experience. Handle guest complaints and oversee & improve service procedures
Posted 1 month ago
1.0 - 5.0 years
0 Lacs
kochi, kerala
On-site
As a Guest Service Agent, your main responsibility is to provide professional and customer-focused service to our guests, ensuring that their stay is a memorable experience. Your role will involve various key responsibilities such as offering consistently professional, friendly, warm, and engaging service. You will be required to give a warm welcome and check-in guests while adhering to established Standard Operating Procedures (SOPs). Additionally, you will oversee the check-out process of departing guests in accordance with the established standards. Furthermore, you will be responsible for selling rooms to walk-in guests and handling all pro-active and day-to-day facilities issues. It will be your duty to manage cash inventory, cash cheques, and bills of exchange in foreign currencies for hotel guests in line with the credit policy. Collaboration with colleagues from all departments, especially Housekeeping, Finance, and Reservation, will be essential in ensuring smooth operations. Maintaining the Guest Service Desk, ensuring its operational readiness, and stocking it at all times to be available as a point of contact for guests is crucial. Upholding guest privacy by not disclosing any guest details is a priority. You should have a comprehensive understanding of the hotel's policies, procedures, and service standards, along with full knowledge of the hotel facilities and current events. This is a Full-time, Permanent position that offers benefits such as food provisions, health insurance, and paid sick time. The work schedule involves rotational shifts. The ideal candidate should have at least 1 year of total work experience. The work location is in person. Thank you for considering this opportunity to join our team as a Guest Service Agent.,
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
maharashtra
On-site
Are you an individual who thrives in the hustle and bustle of life Are you skilled at building a loyal following and adept at managing a fast-paced environment while keeping your team motivated and on track If so, we invite you to join us at the Radisson Hotel Group, where we strive to Make Every Moment Matter and provide our guests with a relaxing and enjoyable experience. Our Front Office Team, known for their exceptional service, patience, empathy, and vibrant personalities, serves as the heart of our establishment. We aim to exceed expectations and create unforgettable moments for our guests. As the Assistant Front Office Manager, you will become part of a team dedicated to delivering outstanding service. We believe that with dedication and a positive attitude, anything is possible, all while enjoying the process! If you are passionate about hospitality and eager to make a difference, we encourage you to say "Yes I Can!" and join our team of like-minded individuals. Key Responsibilities: - Support the smooth operation of the front office department, ensuring the highest level of guest satisfaction throughout their journey - Proactively enhance guest comfort and satisfaction by promptly addressing inquiries and resolving issues - Achieve front office targets and initiatives while supervising and nurturing the growth and performance of the team - Maintain cost control, inventory management, and high productivity levels within the department - Cultivate strong relationships with key stakeholders and implement effective guest engagement programs - Ensure compliance with all relevant legislation and best practices, including documentation for audits Requirements: - Prior experience in front office operations - Strong supervisory and managerial skills with a hands-on leadership style - Dedication to providing exceptional guest service and a genuine passion for the hospitality industry - Ability to think creatively, solve problems, and offer support as needed - Personal integrity and a commitment to excellence in a demanding environment - Proficiency in working with various IT systems and platforms - Excellent communication skills Join us in our mission to create meaningful moments for our guests and be a part of a truly inspired hotel company. At Radisson Hotel Group, we value our people above all else and are constantly seeking exceptional individuals to join our team. If you share our ambition and values, we invite you to embark on this journey with us. To learn more about Radisson Hotel Group, our culture, and beliefs, please visit us at careers.radissonhotels.com.,
Posted 1 month ago
1.0 - 2.0 years
1 - 2 Lacs
Bengaluru
Work from Office
Responsible for Sales and operations in the business Perks and benefits Incentives additional
Posted 1 month ago
1.0 - 4.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Roles & Responsibility - Ensuring and providing flawless, upscale, professional, and high-class customer service experiences - Analysing customer feedback and providing strategic direction to continuously improve overall rating - Responding to customer needs and anticipating their unstated ones. Core Responsibilities: - Guest management & guest engagement activities - Build good relationships and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner. - Receive guests by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone - Organize events and activities approved by the head office - Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean all the times. - Excellent communication skills - Strong listening skills - Strong time management skills - Adequate capability in Excel, word and PPT
Posted 1 month ago
1.0 - 4.0 years
1 - 2 Lacs
Ahmedabad
Work from Office
Job Title: Receptionist (Female preferred) Location: Sanand Chaukdi, Ahmedabad Department: Administration Job Summary: We are looking for a presentable and well-organized Receptionist to manage our front desk on a daily basis and perform a variety of administrative and clerical tasks. The ideal candidate will be the first point of contact for visitors and must have excellent communication and coordination skills. Key Responsibilities: Greet and welcome guests, clients, and vendors with a professional attitude. Handle incoming phone calls and route them appropriately. Manage emails, courier dispatches, and daily communication tasks. Maintain the reception area, ensuring it is tidy and presentable. Provide administrative and clerical support to office staff. Handle ticket bookings (flights, trains, hotels, etc.) for employees and visitors. Manage visitor logbooks and issue visitor passes. Coordinate internal meetings, assist in organizing events, and support HR/admin-related activities. Ensure timely communication and follow-ups via calls or emails. Assist with documentation, data entry, and other computer-related tasks. Perform any other duties as assigned related to reception and front office work. Requirements: Minimum 1-3 years of experience in a front office or receptionist role. Good knowledge of MS Office (Word, Excel, Outlook). Strong verbal and written communication skills. Well-groomed and polite personality. Ability to multitask and work under pressure. Graduation preferred but not mandatory for experienced candidates. Working Days & Hours: [Monday to Saturday 9:30 AM to 6:30 PM] Location: Office at Sanand Chaukdi, Ahmedabad Interested candidates can share their resumes on " recruiter.ahd@deccandiesels.com " or else send on WhatsApp 9714501022
Posted 1 month ago
4.0 - 8.0 years
6 - 10 Lacs
Mumbai
Work from Office
BookEventz.com welcomes career inquiries from Passionate, Energetic individuals who are interested in working in a startup environment, taking up bigger responsibilities and have interests in the event industry. If you feel that there is an entrepreneurial drive in you, are you ready for taking bigger challenges; then Urbanrestro.com is a place for you. Job Objectives. Will be Responsible for the Revenue of a Property. Driving Sales through In-bound inquiries coming from different sources. Calling clients, showing them the Venue and convincing them to book. Understanding the Client requirements and creating a package which suffices all the requirements of the clients. Coordinating and Negotiating with Relevant Vendors and giving best rates to the Clients. Apart from Sales, Focus should also be on customer service and relationship building to get repeat are looking for a Young and Energetic Person who is. Has Excellent Communication and Negotiation Skills. Is Target Oriented with Sharp Business Acumen. Ability to take up ownership. Presentable and Soothing Personality. Has 01-03 years of experience. (ref:updazz.com).
Posted 1 month ago
0.0 - 5.0 years
2 - 2 Lacs
Chennai
Work from Office
Roles and Responsibilities Greet patients, visitors, and staff members with a smile and provide exceptional customer service. Manage front office operations, including answering phone calls, responding to emails, and handling patient inquiries. Coordinate with other departments to ensure seamless communication and efficient workflow. Perform administrative tasks such as data entry, filing documents, and maintaining organized records. Desired Candidate Profile 0-5 years of experience in a similar role (front desk or receptionist). Strong communication skills with excellent verbal and written abilities. Proficiency in computer operating systems (Windows) and basic software applications (e.g., Word). Ability to work effectively under pressure while prioritizing multiple tasks simultaneously.
Posted 1 month ago
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