2820 Front Office Jobs - Page 34

Our client is seeking a Risk Reporting Analyst - Traded Risk Management with 5-7years of experience. The role handles wide spectrum of activities to support the Enterprise Risk Analytics, Traded Risk Management, Risk & Compliance Reporting teams of the Group Risk Regulatory market risk capital-RWA submissions and advisory: o Organise the timely submission of all the components required to produce accurate and complete monthly market risk capital-RWA reports. o Take an active role in assessing market risk capital-RWA results and providing the business with regulatory analysis. o Assist in the implementation of systems in accordance with business strategies & policies relating to market risk management. o Issue regulatory and MI market risk capital reports from the core database: COREP MKR for Group and Solo (monthly) - for submission to PRA; Market risk capital-RWA reports (monthly) for Front Office and risk managers; o Maintain robust EUCs, documentation and validations that continue to ensure reliable, accurate, complete and BCBS-239 compliant reporting. Participate in Tech projects and enhance market risk capital process : o Contribute actively in technology development projects and streamline processes eg to obtain risk sensitivities for each asset class. o Engage relevant stakeholders (Risk managers, IT, Quants) to ensure that capital calculations are accurately implemented. o Apply data analysis tools like ActivePivot to enhance market risk capital reports. o Develop and enhance Excel, MS Access and VBA tools to calculate market risk capital. o Develop the market risk reporting processes and tools to cater for: New requirements (new products, businesses, locations, regulators requirements); Enhanced analysis - as requested by Front Office, senior mgmt or TRM risk mgrs; New source systems/versions (eg. SABRE, ActivePivot); More secure validations and controls; Proactively review, recommend, and implement best practices and work flow Substantial experience in risk management in the banking industry, including demonstrated success in a similar role. Team player with good communication skills and quick learner Good understanding on FM products and CCR & Market risk methodology Advanced level experience developing applications in MS Excel, MS Access including VBA, Python. Understanding of the Project Management Life Cycle . Competence in MS WORD and MS Powerpoint. Post graduate or equivalent professional qualification eg. CFA, FRM, PRM will be helpful. Strong product knowledge in FI / FX / Credit Derivatives / IR Derivatives / Traded Risk with expertise in Data visualisation, dashboarding and automation technologies. Programming skills in Python, SQL, API Development, VBA, MS Technologies (Access, Powerpoint), Visualisation Tools (Tableau, PowerBI), Workflow Automation Tools (RPA, Sharepoint), Devops (JIRA, Jenkins, Git), knowledge of AI/ ML will be an added advantage. Analytical mindset - Able to detect outliers by observing movements and trends in data. Be able to investigate issues and identify the drivers. Commendable people management skills, including handling professional Strong knowledge in banking products across asset classes (FX/Rates/ Equity/ Credit and Commodities) Awareness of trading environment, market moves & potential impact on exposures. Excellent communication skills - verbal and written Be able to work in a global team Project management experience and documentation skills Be able to implement strategic ideas and enhance productivity and efficiency levels Significant Experience in major regulatory programs in the Risk/Finance, Banking industry - BCBS, IMM, CVA etc.

Associate, Cash Processing/Funds Transfer I We re seeking a future team member for the role of Associate, Cash Processing/Funds Transfer I to join our Insight Investment team . This role is located in Pune, MH - HYBRID. In this role, you ll make an impact in the following ways: Liquidity Management: Actively manage and trade within the Insight Liquidity Vehicle to ensure optimal cash positioning and fund performance. Front Office Collaboration: Maintain close coordination with Fund Managers and Traders to support investment strategies and operational execution. Stakeholder Liaison: Client Cash Management : Process client cash postings accurately by liaising directly with Client Directors and, where necessary, with clients themselves. Trade Instruction: Accurately instruct Unit Trust trades to Transfer Agents, ensuring compliance with internal and regulatory standards. Broker Engagement: Work with brokers to ensure operational readiness, particularly around FX credit lines and trade execution capabilities. Project Involvement: Collaborate with internal project teams to support operational change initiatives and align with evolving business requirements. Regulatory Reporting : Ensure accurate and timely submission of MIFID II transaction reports. Oversight of Outsourced Functions: Provide governance and oversight of outsourced operational activities to ensure service quality and compliance. Transfer Agents and Custodians: Ensure smooth settlement processes and timely resolution of queries. Outsourced Back Office Teams: Oversee and coordinate with third-party service providers handling Fixed Income and Equity Settlements, Corporate Actions, Income Processing, Reconciliations, Data Management, and Transition Management. To be successful in this role, we re seeking the following: Industry Experience : Minimum of 0-3 years experience in a similar role, preferably within an Investment Management or Asset Management firm. Comprehensive understanding of SWIFT messaging standards and global financial markets , with experience in reconciling cash flows within TLM (Transaction Lifecycle Management). Proficient in interpreting SWIFT message types (e.g., MT103, MT202, MT540 series) and ensuring accurate settlement and cash alignment across systems. System Proficiency : Experience with trade capture systems, ideally thinkFolio . Familiarity with Bloomberg and FXAll (or equivalent platforms). Attention to Detail : Demonstrated ability to maintain high levels of accuracy in a fast-paced environment. Time Management : Proven ability to meet strict deadlines while managing multiple priorities effectively. Organizational Skills : Strong multitasking capabilities with a structured and proactive approach to workload management. Communication & Teamwork : Excellent interpersonal and communication skills, with a collaborative mindset and the ability to work effectively within cross-functional teams. Technical Skills : Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.

Major Deliverables: Generate leads & business from assigned dealership as well as the open market Maintain a healthy relationship with Dealers for sales objective. Ensuring Post Disbursal Documents (PDD) updation RC, First EMI & Non starter collection & its updation to maintain the portfolio Timely Communication to dealers staff about the scheme / HO communication about payouts/RC, etc Ensure enhanced sourcing & business at the dealer counter(s) being managed Ensure proper implementation of all the finance schemes in operation at Dealer level & impart regular training on the same to the dealer Sales team Understanding of customers need and proper guidance / explanation of the finance schemes to the customers Daily sharing of MIS with case wise status of the leads given by dealership Minimum Nos. expected as per productivity matrix. Login to conversation to maintain the targeted ratio. Location - mumbai,delhi,pune,bangalore,hyderabad,chennai

The primary responsibility of the GM Regulatory Permanent Control Officer (GM RPC) is to establish, deploy and run the Governance Control Frameworks specifically for Sanctions Embargoes called by any regulation impacting Global Markets Front or required by the Banks supervisors. Responsibilities Direct Responsibilities PROTECTION Help reduce strengthen front to back regulatory control framework by investigating on regulatory incidents, writing incident reports, designing remediations and following-up on actions GOVERNANCE Preparation of regulatory governance committees including production of KPIs and drafting of governance documentation. Initial focus will be short selling, onboarding of new trading venues and best execution RISK ASSESSMENT CONTROLS Assess and document EMEA regulatory landscape for capital markets activities Assess and challenge the effectiveness of GM control set up against regulatory risks, propose and implement improvements Materialize and maintain the GM control plan from a front to back perspective and perform mapping with Functions Global Control Plan Perform data analysis to assess quality of data feeding regulatory controls Execute regulatory controls and report results in governance documentation Investigate on regulatory breaches identified in controls and follow-up with relevant stakeholders to close findings Technical Behavioral Competencies Key required skills REGULATORY BACKGROUND Is genuinely interested in financial markets regulatory environment. Is able to analyze and document the bank regulatory landscape within the capital markets scope CONTROLS PROFICIENCY Can assess control performance in terms of design and implementation quality Can execute regulatory controls, identify and document breaches, and remediate underlying issues. Can follow-up on control findings remediation and demonstrate assertiveness with relevant stakeholders Has good data mining and data analysis skills (Excel at least, Python a plus) WRITTEN PRESENTATION SKILLS Can prepare quality presentations for internal regulatory governance forums (ppt) ANALYTICAL SKILLS Can investigate on a complex operational capital markets breaches and incidents, liaise with SMEs, and document findings in a well structured report (good writing skills required) Strong attention to detail required (Focuses on the prevention of mistakes regarding information utilised or delivered). ADMIN SKILLS Must be able to perform simple database administration tasks (update status of various action items resulting from governance forums) Specific Qualifications (if required) Working experience: 6+ years of experience in a top tier financial institution in a controls team and/or within the regulatory space (controls officer, regulatory project manager, regulatory governance officer) Experience with Capital markets Demonstrated ability to analyze and solve problems independently and to build quality relationship with stakeholders Experience with drafting and presenting PowerPoint presentation on a regular basis Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to deliver / Results driven Attention to detail / rigor Communication skills - oral written Transversal Skills: Ability to develop and leverage networks Ability to manage / facilitate a meeting, seminar, committee, training Analytical Ability Education Level: Master Degree or equivalent Experience Level At least 5 years

Derivative Trade Validation is responsible for trade capture, life cycle event booking and management (Trade flow, STAR interface, MAD interface, Evolution bookingetc), resolving FOBO reconciliation breaks and investigations. Product Scopes : Interest Rate Swap (IRS), Cross, Currency Swap (CCS), Caps & Floors (CF), Credit Default Swap (CDS), Forward Rate Agreement (FRA), Interest Rate Swaption,TRS The Derivatives Validation teams primary responsibilities are To handle trade capture and validation of Structured,Vanilla Derivative deals in Back Office system To perform as an independent control team to strengthen all the control within Global Market Operations and to follow the escalation rule To assist, work closely and have frequent contact with Front Offices (Sales, Trading, Business/Project Managers) To handle Life cycle events and unwinds as per Front Office requests. To participate in project management to increase the efficiency and scalability of the process. Responsibilities Direct Responsibilities Trade Support Functions Trade Booking, Amendment & Validation Reconciliations Trade Lifecycle Events Install a good efficient communication/dialogue with Sales, Trading, IT and other operation teams Ensure all queries are handled correctly by the right department in a timely manner. Minimize operational risk and detect fraud Escalation to the management and further to Management/FO/Business/Risk if needed Ensure all cash flows are settled correct and paid on pay date. Participate to global & local improvement, automation or regulatory projects Contributing Responsibilities Trade Support Functions Trade Booking, Amendment & Validation Reconciliations Trade Lifecycle Events Install a good efficient communication/dialogue with client, Sales, Trading, Relationship Managers and IT Ensure all queries are handled correctly by the right department in a timely manner, both internally and externally Follow up of any clients request until the issue is solved Minimize operational risk and detect fraud Escalation to the management and further to Management/FO/Business/Risk if needed Ensure all cash flows are correct and paid on pay date. Participate to global & local improvement, automation or regulatory project Technical & Behavioral Competencies TECHNICAL SKILLS Strong knowledge of the FO to BO operational workflow (full trade life cycle chain) Good knowledge in financial products BEHAVIOURAL Excellent communication skills, Results-oriented & client focus Strongly committed Good team player, Collaborative mind-set High capacity to take initiatives Analytical and synthetic skills Strong analytical/problem solving mind-set Specific Qualifications (if required) A thorough understanding of financial markets and product knowledge (including the Front-To-Back workflows and the product event management) At least minimum 5 years experience in Global Market industry (Preferably Trade Support,validation) Excellent communication skills, with good influencing and relationship-building skills. Fluency in English, both and written communication and interpersonal skills. Pro-active in general, taking own initiatives to prevent risks/issues. Ability to work well under pressure and take initiative. Solid work ethic and high levels of motivation. Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Critical thinking Creativity & Innovation / Problem solving Resilience Transversal Skills: Ability to set up relevant performance indicators Ability to develop others & improve their skills Analytical Ability Ability to develop and adapt a process Ability to understand, explain and support change Education Level: Bachelor Degree or equivalent Experience Level At least 7 years

Working in close partnership with other RISK teams and stakeholders (systems, reporting, regulatory, Front Office), the successful candidate will contribute to SIGMAs mission, taking responsibilities in some of the following areas: Participate in methodology projects, gathering and documenting requirements, considering stakeholder interests, regulatory constraints and any potential deficiencies in the current methods exposed by quality assurance processes. Investigate, analyse and design risk methods and models, respecting the aims of accurately capturing risks whilst considering system or other environmental constraints. Design, develop and test code changes required to implement the risk methods in the risk systems, whilst assisting the technical teams responsible for optimisation and promotion of the code to the production environment. Ensure that all methodologies, tools, processes and procedures are documented to a high standard satisfying both internal and regulatory expectations, and that any methodological changes and corresponding decision of governing bodies are promptly reflected in relevant documentation. Contribute to the quality assurance processes surrounding risk measurement including backtesting and VaR Adequacy (P&L Explain) process. Cooperate with the RISK model validation teams in the review and approval of risk models. Support regulatory interactions, participating in industry working groups and Quantitative Impact Studies (QIS). In a transactional or advisory capacity, assist risk managers and Front Office in the prompt, accurate and astute risk assessment of deals, where the standard and systematic methods may not be applicable or appropriate Technical & Behavioral Competencies A strong academic background, with at minimum a Masters in mathematics, physics or quantitative finance. Both Masters and Ph.Ds. are welcome. A strong interest and familiarity with risk management best practises, financial markets and economic developments. Experience in a quantitative finance environment, preferably in a market risk or counterparty risk modelling capacity; other backgrounds (e.g. Front Office quantitative research, model validation, hedge funds) are also welcome. Sound understanding of stochastic processes and their application to risk factor simulations. A practical knowledge of derivatives, their risk drivers and the models used to price them; exposure to at least one of the following asset classes: credit, repo, IR/FX, equity, commodities, preferably from a risk management perspective. Design and implementation of quantitative models, preferably using C# or C++ in a source-controlled environment. The role will expose the candidate to a wide range of professionals within the bank. Therefore, communication skills, both written and verbal, play an essential part of the day-to-day role. Previous experience in interacting with Front Office, validation functions and regulatory or supervisory bodies is a plus. A good understanding and awareness of the regulatory framework for banks is desirable Candidates expected to have PhD with further research experience. Candidates should demonstrate proven record of research and academic excellence; published work is a plus. More senior candidates are expected to demonstrate leadership in collaborative research projects. The role will expose the candidate to a wide range of professionals within the bank. Therefore, communication skills, both written and verbal, play an essential part of the day-to-day role. Previous experience in joint research with other research teams is a plus. Reasonable coding skills are expected. In addition, a candidate from any background will have the ability to: Work to meet tight deadlines. Work flexibly as part of multiple teams and autonomously. Grasp the intricacies of governance-related processes and procedures. Juggle changing priorities and a varied workload.

In this context, the Global Markets Quantitative Research is tasked to build along with the Global Markets IT a new pricing and risk management platform covering all asset classes for both flow and exotics products. To support this initiative, the bank has decided to create in India a pole of expertise around front office risk management and PL Explain quantitative analysis. The need for such a team originates from the necessity to harmonise, industrialize, and strengthen our tools to support ever growing trade volumes while ensuring a high level of data quality and coping with more stringent regulations. Responsibilities The role being offered is to join this newly created pole of expertise fully integrated in the Functional Architecture team, part of Global Markets Quantitative Research. The job covers the following aspects: Familiarisation with BNP Paribass risk and pricing framework Grow in experience on risk and PL Explain topics starting with data analysis topics and gradually improving your understanding of this data Use state of the art data analysis techniques to improve anomaly and outliers detection while providing insights into the required developments as well as monitor overall data quality and improve the service provided to our clients (trading, MO, RISK) Gain expertise in one or more of the asset classes we aim to cover (MACRO (IR / FX / Commodities), CREDIT and EQUITIES) Ensure remediation either locally or in collaboration with central teams of identified issues and weaknesses All tasks above are to be conducted in close collaboration with the quantitative team management. By joining us you will become part of a global team with a global reach into the bank. Technical Behavioral Competencies MSc to PhD degree in mathematics or engineering with strong analytical skills. Knowledge of finance is a bonus. Strong analytical skills and technical background in mathematics, computer science or finance Strong academic knowledge in data science with ideally a prior experience (internship, personal project) Eager to learn and grow into a quantitative analyst in a trading environment Strong skills with object-oriented languages (C++, C#, Python...) Good knowledge of data analysis techniques and associated technological ecosystem (Desirable) Academic knowledge of finance (Desirable) Prior experience in a CIB Quantitative Research team Skills Referential Behavioural Skills : (Please select up to 4 skills) Attention to detail / rigor Creativity Innovation / Problem solving Critical thinking Communication skills - oral written Transversal Skills: Analytical Ability Ability to understand, explain and support change Ability to develop and adapt a process Education Level: Master Degree or equivalent

The primary responsibility of the GM Regulatory Permanent Control Officer (GM RPC) is to establish, deploy and run the Governance Control Frameworks specifically for Sanctions Embargoes called by any regulation impacting Global Markets Front or required by the Banks supervisors. Responsibilities Direct Responsibilities PROTECTION Help reduce strengthen front to back regulatory control framework by investigating on regulatory incidents, writing incident reports, designing remediations and following-up on actions GOVERNANCE Preparation of regulatory governance committees including production of KPIs and drafting of governance documentation. Initial focus will be short selling, onboarding of new trading venues and best execution RISK ASSESSMENT CONTROLS Assess and document APAC regulatory landscape for capital markets activities Assess and challenge the effectiveness of GM control set up against regulatory risks, propose and implement improvements Materialize and maintain the GM control plan from a front to back perspective and perform mapping with Functions Global Control Plan Perform data analysis to assess quality of data feeding regulatory controls Execute regulatory controls and report results in governance documentation Investigate on regulatory breaches identified in controls and follow-up with relevant stakeholders to close findings Technical Behavioral Competencies Key required skills REGULATORY BACKGROUND Is genuinely interested in financial markets regulatory environment. Is able to analyze and document the bank regulatory landscape within the capital markets scope CONTROLS PROFICIENCY Can assess control performance in terms of design and implementation quality Can execute regulatory controls, identify and document breaches, and remediate underlying issues. Can follow-up on control findings remediation and demonstrate assertiveness with relevant stakeholders Has good data mining and data analysis skills (Excel at least, Python a plus) WRITTEN PRESENTATION SKILLS Can prepare quality presentations for internal regulatory governance forums (ppt) ANALYTICAL SKILLS Can investigate on a complex operational capital markets breaches and incidents, liaise with SMEs, and document findings in a well structured report (good writing skills required) Strong attention to detail required (Focuses on the prevention of mistakes regarding information utilised or delivered). ADMIN SKILLS Must be able to perform simple database administration tasks (update status of various action items resulting from governance forums) Specific Qualifications (if required) Working experience: 6+ years of experience in a top tier financial institution in a controls team and/or within the regulatory space (controls officer, regulatory project manager, regulatory governance officer) Experience with Capital markets Demonstrated ability to analyze and solve problems independently and to build quality relationship with stakeholders Experience with drafting and presenting PowerPoint presentation on a regular basis Skills Referential Behavioural Skills : Ability to deliver / Results driven Attention to detail / rigor Communication skills - oral written Transversal Skills: Ability to develop and leverage networks Ability to manage / facilitate a meeting, seminar, committee, training Analytical Ability Education Level: Master Degree or equivalent

Key Operations delivery Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client. Site personnel are notified of guests arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor. Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders. Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures. Ensure Accenture specific processes/manuals is followed Visitor admission is properly authorized Maintained visitor log book and book taxis if required Assisting with special needs for visitors with disabilities. Ensuring basic cleanliness of lobby, lifts and public area. Ensure the laptop details are scanned and check for Govt. IDs. Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix. Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival Client safety and security protocols are followed Daily reconciliation & shredding of daily badges. Participate in Emergency Evacuation procedures including crisis management and business continuity.

Assistant Facilities Manager Work Dynamics What this job involves: Putting safety in your hands First things first, your chief concern is to ensure a safer and more comfortable work environment to work in and visit. Part of the checklist you will run through are to plan and execute all preparations needed for meetings and conferences with clients and VIP visits. Likewise, the mailroom, front office and housekeeping all fall into your realm. Being dedicated to great results You should be mobile and capable of working anywhere because you will perform daily check-ins around the front office and lobby to ensure high standards. Whatever mix-ups or jams that you spot, you should be quick to figure out the best repairs. Your input and ideas will be sought to help steer the team in directions that help make the facility perform at its best. A typical day for you also involves contact with vendorsreviewing their services and coordinating with them for the resolution of any service issues. Sound like you To apply you need to have: Core facilities management skills If youre a graduate in any discipline, you will most likely to qualify for this role. You should also have 5-7 years of experience in facilities management. It would be great if you have tertiary qualifications in hotel management, building management and/or business. Outstanding team prowess Are you equipped to set up a team to success Can you also play to your strengths and work effectively as a team member If yes, thats greatthe ability to bring about positive changes and follow through with them will come in handy for this role. On-site Bengaluru, KA Scheduled Weekly Hours: 48

Roles and Responsibilities Manage front office operations, ensuring a smooth check-in/check-out process for guests. Handle guest queries and concerns in a professional manner, providing excellent customer service. Provide administrative support to the team as needed Handling couriers

A Front Office Associate assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. What will I be doing As Front Office Associate, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Associate is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Assist the Front Office Manager with daily Front Office operations Provide prompt service and actively seek opportunities to drive Guest satisfaction Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments Manage, resolve or escalate any and all Guest complaints quickly Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events Advise team of any special events or VIP Guests in the hotel for events or for general accommodations Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule Attend all Front Office meetings Act in accordance with fire, health and safety regulations and follow the correct procedures when required Serve your role and Team in an environmentally-conscience manner

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area. CORE WORK ACTIVITIES Leading Guest Services Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures recognition of employees is taking place across areas of responsibility. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Celebrates successes and publicly recognizes the contributions of team members. Maintaining Guest Services and Front Desk Goals Achieves and exceeds goals including performance goals, budget goals, team goals, etc Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Understands the impact of Front Office operations on the Rooms area and overall property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals. Managing Projects and Policies Ensures compliance with all Front Office policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees absence. Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations. Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. Strives to improve service performance. Empowers employees to provide excellent customer service. Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Responds to and handles guest problems and complaints. Observes service behaviors of employees and provides feedback to individuals and/or managers. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Establishes challenging, realistic and obtainable goals to guide operation and performance. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures employees are treated fairly and equitably. Manages employee progressive discipline procedures for Front Office Staff. Administers the performance appraisal process for direct report managers. Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. We are currently seeking an experienced professional to join our team in the role of Front Office Technology JAVA Senior Developer In this role, you will: Develop, Support and designing a strategic trade store and life-cycle management platform for the investment banking division of HSBC. Have experience and can code, architect/design systems and understand building highly available and scalable micro services on cloud infrastructure. Build solutions with an engineering mind-set that not just achieve functional objectives but also cater to non-functional requirements with consistent performance that help our business to grow revenue. Develop and manage the professionalism, foster collaboration, adopt best practices and ensure on-time and top quality deliveries. Collaborate with a global team where co-ordination activities would cross regional boundaries. Proactively remove impediments, see risks, and communicate issues to Program Management. Identify process inefficiencies and find innovative and pragmatic ways to eliminate them. Requirements To be successful in this role, you should meet the following requirements: 5-8 years of experience in Software Engineering with proven expertise in designing, developing and deploying Java based applications. In-depth knowledge of Java 8/11, Micro-Services architecture and MongoDB. Understanding of Containers and Container Orchestration Technology such as Docker / Kubernetes and Cloud Platforms. Understanding and experience of developing application with Core Java with automated testing & deployment. Hands-on experience with Unix, Git, Gradle, Jenkins, Ansible. Proficiency in using JIRA and Confluence. Comprehensive knowledge of Modern DevOps Tools & Techniques. Understanding of the platforms built for observability e. g. Elastic Stack. Extensive experience of working in Agile Teams and as Scrum Master role. Good to have functional understanding of Investment Banking and Fixed Income Business. You ll achieve more when you join HSBC. .

Some careers have more impact than others. If you re looking for a career where you can make a real impression, join HSBC and discover how valued you ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Associate - Fixed Income Principal responsibilities Knowledge of Investment Banking Products (especially Fixed Income or any other financial product), electronic Trading platforms (e. g. Bloomberg, TradeWeb, MarketAxess. . etc) across business and companies. High level organizational skills and attention to details, while processing day-to-day. Ability to demonstrate proactive approach, accountability, and ownership around client issues (Internal/External). Identify any potential inefficiencies in the current process or technology and drive change and improvement. Co-ordinate with HSBC s internal groups and collaborate, often globally with Front Office Sales, Trading and Technology teams to facilitate client on boarding to e-technologies. Creating Operation efficiencies, to have proven record in demising redundant processes and refining existing ones. Project management experience an added advantage if candidate has any specific certification from his past roles. Strong client facing relationship and interpersonal skills with verbal & written communications. Stakeholder management to work together with Sales, Trading, Product Owners, Middle office, Back-office teams etc. The coverage is for New York Shift Requirements MS Office Excel, Word, Power Point. Coding Skills Alteryx, Tableau, VBA, SQL, Python, Qliksense A rapidly changing regulatory environment with extensive impacts on the Markets businesses. Increasing focus on business continuity delivery Availability of appropriate resources and conflicting priorities across the business Responsible for the continual assessment of operational risks associated with the role and inherent in the business, taking account of changing regulatory, economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring and the impact of new technology. Uses initiative and independent judgement daily to analyses, problem solve and proactively respond to sales, trader and client queries and requests from senior management. Must have ability to make risk-controlled decisions in fast moving markets. Demonstrates compliance with HSBC Bank PLC Group standards, manuals and policies and adheres to the defined work practices, internal controls and risk management standards associated with the role. Demonstrates HSBC values and culture and adheres strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices, reports control weaknesses, compliance breaches and operational loss events. Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Understands, follows, and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy. You ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc. , We consider all applications based on merit and suitability to the role. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Join us as a Lead Service Engineer at Barclays, where youll spearhead the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. As a part of the team, you will deliver technology stack, using strong analytical and problem solving skills to understand the business requirements and deliver quality solutions. Youll be working on complex technical problems that will involve detailed analytical skills and analysis. This will be done in conjunction with fellow engineers, business analysts and business stakeholders. To be successful as a Lead Service Engineer you should have experience with: Essential Skills: Experience of both Windows and UNIX platforms. Knowledge of Oracle PL/SQL, Autosys, Scripting in Python, Shell/Perl. ITIL knowledge. Practical experience of Observability/Monitoring solutions (such as AppDynamics, ITRS, Thousand Eyes, Splunk) Knowledge of scheduling tools (Autosys etc) Desirable Skills: Excellent verbal and written communication skills ability to articulate complex technical concepts to non-technical stakeholders Strong analytical, troubleshooting, and problem-solving skills You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Pune location. Purpose of the role To effectively monitor and maintain the bank s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc). to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.

Join us as an IB Reference Data - Application support SME at Barclays, where youll spearhead the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. As a part of the team, you will deliver technology stack, using strong analytical and problem solving skills to understand the business requirements and deliver quality solutions. Youll be working on complex technical problems that will involve detailed analytical skills and analysis. This will be done in conjunction with fellow engineers, business analysts and business stakeholders. To be successful as an IB Reference Data - Application support SME you should have experience with: Essential Skills: Degree in information system or computer science or any equivalent Knowledge of software programs in any of the technologies like Java, C++, C#, SQL, Python. Proven experience in working with structured and/or unstructured databases like Oracle, Mongo DB, MSSQL. Proven experience in scripting technologies like Shell, Perl/Python, Java Script, PHP, etc. Proven experience in working with Linux/Unix or Windows operating systems Knowledge of scheduling tools like Autosys. Certified or excellent knowledge of ITIL practices. Knowledge of Lean Control process, and various stages of Agile Change life cycle Working knowledge of Reconicliation process and related products (IntelliMatch). Some other highly valued skills include: Knowledge of or working experience in cloud technologies. Familiar with big data platforms like Hadoop, ETL tools like Informatica etc. Knowledge of Back office process and systems in a Investment Bank Working knowledge of Project management tools Preferred to have certified in any of these technologies like AWS or Hadoop or DevOps. Communication Skills - role demands to interact with various key stake holders and senior management for escalations, candidate should strong in verbal and written communication You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Pune location. Purpose of the role To effectively monitor and maintain the bank s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Job Description IT & Cybersecurity PMO - Regional IT (Greater India) Job Title: IT & Cybersecurity PMO, Greater India Location: Greater India Zone (Gurgaon, Mumbai, Bangalore) Reporting To: Zone IT Director Cybersecurity PMO - Regional IT Team (Greater India) This role is part of the Regional IT team for Greater India, reporting to the Zone IT Director. The Cybersecurity PMO will serve as a key liaison between Zone operations (Schneider Electric and Lauritz Knudsen) and global cybersecurity governance and digital risk leaders across front office and back office functions, including manufacturing and supply chain. Key Responsibilities Act as the primary liaison between Zone operations and global cybersecurity and digital risk governance teams. Lead and coordinate multiple cybersecurity and data risk initiatives across the region. Manage and support cybersecurity-related audits, including site security audits and ISO 27001 certification readiness. Ensure alignment with global cybersecurity policies and standards. Track and report progress of cybersecurity programs and risk mitigation plans. Facilitate communication and collaboration between business units and cybersecurity teams. Support awareness and training initiatives related to cybersecurity and digital risk. Qualifications & Certifications Bachelor s or Master s degree in Information Technology, Cybersecurity, or related field. Project Management certifications such as PMP, Prince2, or Agile methodologies preferred. Cybersecurity certifications such as CISSP, CISM, CISA, or ISO 27001 Lead Auditor preferred. Required Skills Strong project management skills with experience in coordinating cross-functional initiatives. Excellent stakeholder management and communication skills. Awareness and experience in network security, application security, digital security, and data protection. Ability to manage multiple projects and priorities in a dynamic environment. Experience in audit coordination and compliance processes. Strong analytical and problem-solving skills. Ability to work independently and collaboratively with global teams. Qualifications Qualifications & Certifications Bachelor s or Master s degree in Information Technology, Cybersecurity, or related field. Project Management certifications such as PMP, Prince2, or Agile methodologies preferred. Cybersecurity certifications such as CISSP, CISM, CISA, or ISO 27001 Lead Auditor preferred. Required Skills Strong project management skills with experience in coordinating cross-functional initiatives. Excellent stakeholder management and communication skills. Awareness and experience in network security, application security, digital security, and data protection. Ability to manage multiple projects and priorities in a dynamic environment. Experience in audit coordination and compliance processes. Strong analytical and problem-solving skills. Ability to work independently and collaboratively with global teams Schedule: Full-time Req: 009HSR

You are a strategic thinker passionate about driving solutions in financial control. You have found the right team. As a Financial Controller in our Finance team, you will spend each day ensuring the accuracy, integrity, and timeliness of the firm s books and records. You will focus on general ledger, operating systems, and infrastructure controls across the entire lifecycle of the business. Your responsibilities will include balance sheet reconciliation and certification, balance sheet substantiation, GLRS reporting and governance, inter-entity control and governance, manual accounting and bookings to the general ledger and operating systems, and coordinating the month-end close process. Job responsibilities Ensure the accuracy and validity of line of business general ledger accounts, including adherence to the firmwide General Ledger Reconciliation & Substantiation (GLRS) standards Ensure adherence to P&L and Balance Sheet controls owned by Financial Control, including identifying and implementing opportunities for efficiency Analyze, communicate, and resolve material variances between the general ledger and upstream systems, as defined by line of business Required qualifications, capabilities, and skills Bachelor s degree in Accounting Excellent desktop/spreadsheet/database skills Excellent organizational and problem-solving skills Basic understanding of securities and derivatives products Comfortable liaising with business and risk managers Able to build and maintain partnerships within the various product aligned businesses and across other corporate financial, treasury, and accounting groups Able to understand business drivers and requirements, and influence middle and front office partners to deliver solutions to business issues and problems Strong analytical skills Ability to quickly understand workings of a complex processing system and general ledger systems across the infrastructure and their interrelationships and dependencies. Excellent verbal and written communication skills Preferred qualifications, capabilities, and skills Able to multi-task in a constantly changing environment Able to critically challenge with the goal of identifying control issues Existing relationships and networks within the firms IB community an advantage You are a strategic thinker passionate about driving solutions in financial control. You have found the right team. As a Financial Controller in our Finance team, you will spend each day ensuring the accuracy, integrity, and timeliness of the firm s books and records. You will focus on general ledger, operating systems, and infrastructure controls across the entire lifecycle of the business. Your responsibilities will include balance sheet reconciliation and certification, balance sheet substantiation, GLRS reporting and governance, inter-entity control and governance, manual accounting and bookings to the general ledger and operating systems, and coordinating the month-end close process. Job responsibilities Ensure the accuracy and validity of line of business general ledger accounts, including adherence to the firmwide General Ledger Reconciliation & Substantiation (GLRS) standards Ensure adherence to P&L and Balance Sheet controls owned by Financial Control, including identifying and implementing opportunities for efficiency Analyze, communicate, and resolve material variances between the general ledger and upstream systems, as defined by line of business Required qualifications, capabilities, and skills Bachelor s degree in Accounting Excellent desktop/spreadsheet/database skills Excellent organizational and problem-solving skills Basic understanding of securities and derivatives products Comfortable liaising with business and risk managers Able to build and maintain partnerships within the various product aligned businesses and across other corporate financial, treasury, and accounting groups Able to understand business drivers and requirements, and influence middle and front office partners to deliver solutions to business issues and problems Strong analytical skills Ability to quickly understand workings of a complex processing system and general ledger systems across the infrastructure and their interrelationships and dependencies. Excellent verbal and written communication skills Preferred qualifications, capabilities, and skills Able to multi-task in a constantly changing environment Able to critically challenge with the goal of identifying control issues Existing relationships and networks within the firms IB community an advantage

Hotel DBrooks is looking for Front office Professional to join our dynamic team and embark on a rewarding career journey Greeting and assisting visitors, clients, and customers in a professional and welcoming manner Answering phones, routing calls, and taking messages as needed Managing the schedule of meeting rooms and ensuring that they are properly set up and ready for use Performing administrative tasks, such as copying, faxing, and filing Assisting with mail distribution and courier services Handling incoming and outgoing mail, including registered mail, express mail, and packages

Responsibilities: Greet and welcome guests, members, and visitors warmly. Handle walk-in inquiries , provide information and guide potential customers through workspace options. Maintain visitor and member check-in and check-out records.

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Equal Opportunities Employment at IHCL At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective To ensure the smooth and efficient operation of the Front Office department and Co-ordination with various other departments in order to ensure personalized, prompt and flawless service to all guests. The position will also act a as a One Point Contact for all the in-house guests, in-case of guest requests, complaints or any other feedback. Essential Job Tasks Areas of Responsibility Planning *Develops specific goals and plans to prioritize, organize, and accomplish your work. *Assists the Front Office Manager in implementing the annual plan using the TBEM framework, linking the department s objectives and overall strategy. Financials *Ensures daily performance and manages revenue through revenue and yield management techniques. *Focuses on generating incremental revenue through Early Check-in and Late Check-outs. *Encourages the team to cross sell other hotel services like Spa, Restaurants, Travel Services. *Monitors the business of competition hotels in terms of new accounts and rates. Process *Act as the primary point of contact for all guest inquiries, requests, and complaints, ensuring issues are resolved promptly and satisfactorily. *Ensure all guests receive exceptional service, maintaining high levels of guest satisfaction. *Address VIP guests needs, prepare for their arrival, and follow up on special requests. *Oversee daily hotel operations in the absence of senior management, coordinating with departments (housekeeping, front office, food & beverage, etc.) to ensure smooth functioning. *Perform routine checks across hotel facilities to ensure cleanliness, safety, and readiness. *Ensure compliance with health and safety regulations, including emergency procedures and protocols. *Lead, motivate, and support staff members across departments, fostering a positive work environment. *Conduct shift briefings, Check Staff`s grooming, ensuring that all departments are informed of daily events, special requests, and operational priorities. *Manage staffing issues on the shift, including handling absenteeism, scheduling, and reallocating resources as needed. *Assist in managing cash handling and financial transactions at the front desk. Monitor and manage shift budgets and expenses, ensuring efficiency without compromising guest experience. Assist with night audits, reports, and billing issues, ensuring accuracy in record-keeping. Act as the emergency response leader in case of incidents, ensuring guest and staff safety. *Respond to security issues or disturbances and liaise with law enforcement or emergency services if necessary. *Ensure that staff are aware of emergency procedures and are trained to handle various situations effectively. *Prepare shift reports detailing any incidents, guest feedback, and operational issues to be communicated to senior management. *Coordinate with other managers to ensure seamless transitions between shifts. Provide input and recommendations for improving operational efficiency and guest satisfaction. *Adherence to the Tata code of conduct, safety policies and values of the organization as defined. Customer *Develops and Sustains productive customer relationships, actively seeking information to understand and address guests needs. *Prepares reports of guest feedback on TrustYou (Guest Email Feedback System) and on Social Media Platforms and ensures appropriate corrective action is taken in consultation with Front Office Manager. *Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. *Reviews arrival list every day and ensures guest preferences of repeat guests, VIPs, Inner-circle and Chambers members are communicated and delivered by the concerned departments. Required Qualifications Degree in Hospitality Management Work Experience At least 2 years of relevant experience at a managerial position Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

: Minimum 6 years of relevant experience in front office administration and marketing coordination. Proven ability to manage communication, visitor handling, and event support. Desired qualification: :Graduate with strong academic background, convent educated preferred. Strong interpersonal and communication skills. Understanding of front office and public engagement functions. Experience in executing branding and outreach activities. Proficient in MS Office and digital communication tools. Familiar with social media platforms and basic content coordination. Leadership Competencies: Demonstrates initiative, professionalism, and a collaborative spirit. Strong organizational skills and ability to manage multiple priorities.