Front office Guest relationship executive

Job Title: Guest Relationship Executive (GRE) – Front Office (Male candidate only)

Department: Front Office / Guest Services

Location: Hotel Opulence Kalinga & Hotel Kalinga

Reporting To: Front Office Manager / Assistant Manager

Job Summary:

We are looking for a pleasant, well-groomed, and customer-focused Guest Relationship Executive (GRE) to join our front office team. The role is responsible for providing a warm welcome to guests, ensuring their comfort throughout their stay, and maintaining the highest standards of hospitality and service excellence.

Key Responsibilities:

• Welcome guests upon arrival with a professional and friendly demeanor.
• Handle check-in and check-out procedures efficiently using the hotel software system.
• Assist guests with inquiries, room bookings, and hotel information.
• Manage guest feedback, requests, and complaints with prompt and courteous resolution.
• Coordinate with housekeeping, F&B, and other departments to ensure guest satisfaction.
• Maintain guest records, billing, and reports accurately in the system.
• Promote hotel services, facilities, and special offers to enhance the guest experience.
• Handle VIP guests, repeat customers, and special occasions with personalized attention.
• Ensure the lobby and reception area remain clean, welcoming, and well-presented at all times.
• Support the front office team in maintaining daily checklists, shift reports, and occupancy details.

Qualifications & Skills:

• Education: Graduate / Diploma in Hotel Management,
• Experience: 1–3 years in Front Office / Guest Relations in a hotel or resort (freshers with excellent communication may also apply).
• Skills:
• Excellent communication and interpersonal skills.
• Fluency in English and local languages (knowledge of Hindi preferred).
• Professional appearance and grooming standards.
• Strong multitasking, problem-solving, and customer service abilities.
• Knowledge of hotel software (e.g., IDS, Opera, Cloud-based systems) preferred.

Working Conditions:

• Rotational shifts, including weekends and holidays.
• Must maintain a professional and welcoming demeanor at all times.

contact - 9938449915

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person