Front Office for Hotel Property

Job Purpose:

To manage the front desk operations of the hotel efficiently, ensuring prompt check-in/check-out, guest satisfaction, accurate reservations, and smooth coordination with other departments to enhance the guest experience.

Key Responsibilities:Guest Services:

• Welcome guests with warmth and professionalism upon arrival.
• Manage check-ins, check-outs, and reservations using the PMS (Property Management System).
• Ensure all guest requests, queries, and complaints are handled promptly and politely.
• Provide information about hotel facilities, services, local attractions, and travel routes.

Reservation & Booking:

• Handle walk-in and phone/email reservations.
• Confirm room availability and assign rooms appropriately.
• Coordinate with housekeeping for room readiness.

Front Desk Operations:

• Maintain guest records and ensure proper documentation as per hotel and legal standards.
• Manage billing, payment collection, and cashiering duties accurately.
• Handle shift reports, occupancy data, and guest feedback forms.

Coordination & Communication:

• Coordinate with housekeeping, bell desk, and room service for seamless guest experience.
• Communicate guest preferences and special requests to relevant departments.
• Report any unusual incidents or guest complaints to the Duty Manager immediately.

Skills & Competencies:

• Excellent Communication Skills – Spoken and written (English is essential; local/regional languages are a plus)
• Customer Service Orientation – Polite, helpful, and guest-centric approach
• Technical Skills – Familiarity with hotel PMS (e.g., Opera, IDS, Cloudbeds, eZee)
• Problem Solving – Ability to resolve guest issues calmly and professionally
• Grooming & Etiquette – Presentable appearance and professional demeanor

Work Schedule:

• Shifts: Rotational (Morning, Afternoon, Night)
• Days: 6 days a week / Rotational off

Preferred Background:

• Experience in hotels, resorts, or serviced apartments.
• Hospitality graduates or candidates with customer-facing experience in airlines, retail, or tourism.
• Multilingual ability is a plus.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Food provided

Work Location: In person