Front Office Executive

JOB DESCRIPTION FRONT OFFICE EXCECUTIVE We are looking for a pleasant Front Office Executive to undertake all receptionist and clerical duties at the desk of our main entrance. Who will be the face of the company for all visitors and will be responsible for the first impression that we make. Preferred the candidate who is familiar with the below points.

INTRUDUCTION
As a front office executive, you will be the first point of contact for the company, and you will provide the necessary administrative support across the organization. You will handle the flow of people through the business and ensure that all receptionist responsibilities are completed accurately and delivered with high quality and in a timely manner. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. Who should be able to deal with complaints and give accurate information. A customer- oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises.

RESPONSIBILITIES
Welcoming the visitors by greeting them, in person or on the telephone. Handling Visitor management system (VMS) and helping the visitors in E- Check-in at VMS. Maintains security logbooks by following procedures 1. Monitoring logbook 2. Issuing visitor badges 3. Temp access cards register 4. Telephone call logs Handling of Telephone calls and referring inquiries. Maintains safe and clean reception area by complying with procedures Issuance of temp ID cards for employees and maintaining the logbook. Handling of customers who visit Zepto Head office and government officials. Handling of emergencies calls like medical and Bomb threat etc. Maintaining the required registers and documents related to reception. Maintaining the ERP (Emergency Response Procedure) and Assist ERT team during crisis and handling the PA system during emergencies. Prepare outgoing mail by drafting correspondence, securing parcels etc. Keep the documents updated frequently and maintain the documents confidentially. Documentations Proven experience in front Office Operations, agent or relevant position Knowledge of office management Proficient in English (oral and written) Excellent knowledge in Handling the email and MS Office (especially Excel and Word) Strong communication and people skills Good organizational and multi-tasking abilities Problem-solving skills Customer Service Orientation Graduate from an approved institute

Working hours; from 9am to 6pm (Monday to Saturday).