Front Office Executive

Job Title: Front Office Executive

Location : Munnar

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• 0 to 1 year of experience in a front office or guest-facing role within the hospitality sector. (Internships or practical training are also acceptable.)
• Excellent interpersonal and communication abilities.
• A positive attitude with a strong willingness to learn, adapt, and grow within the role.

Roles and Responsibilities:

• Warmly welcome and greet guests in a professional and friendly manner, ensuring a positive first impression.
• Assist with guest check-in and check-out processes, including verification of guest information and required documentation.
• Respond to booking inquiries and handle reservations via phone, email, walk-ins, and online booking platforms.
• Accurately manage, update, and maintain reservation records, including confirmations, cancellations, and amendments.
• Collect valid identification and support the payment process during guest check-in.
• Promptly respond to general guest inquiries, concerns, and requests; escalate more complex issues to senior team members as needed.
• Highlight and promote property services and amenities, and support upselling when appropriate.
• Ensure accurate recording of financial transactions and follow proper billing protocols.
• Coordinate with the housekeeping and maintenance teams to guarantee that guest rooms are clean, well-prepared, and meet quality standards.
• Assist in the smooth operation of all front office functions, contributing to a seamless and satisfying guest experience.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Food provided

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)

Work Location: In person