Front office Executive

Togkart

0 years

3 Lacs

Bhopal, Madhya Pradesh

Posted:3 days ago| Platform: SimplyHired logo

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Skills Required

English Microsoft Office Bachelor's degree Communication skills Hotel experience

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a well-presented and customer-focused Front Office Executive with excellent English proficiency and strong communication skills. The role involves handling guest interactions, managing reservations, and ensuring a smooth check-in/check-out experience, while maintaining the hotel’s professional image.

Key Responsibilities:

Welcome guests warmly and assist with check-in and check-out procedures.
Handle room reservations, cancellations, and inquiries through phone, email, or in person.
Maintain accurate guest records and update the reservation system.
Provide information about hotel services, facilities, and local attractions.
Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
Coordinate with housekeeping and other departments for room readiness and guest requests.
Manage billing, payments, and cash handling procedures.
Maintain a clean and organized front desk area.

Requirements:

Proven experience as a Front Office Executive/Receptionist in the hotel or hospitality industry.
Excellent verbal and written communication skills in English.
Professional appearance, positive attitude, and customer-oriented approach.
Strong interpersonal and problem-solving skills.
Ability to multitask and work under pressure.
Proficiency in MS Office and hotel management software (preferred).
Minimum qualification: Graduate in Hospitality/Hotel Management or equivalent.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

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