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Sodexo
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Front Office Executive

Front Office Executive

Sodexo

3 - 5 years

4 - 6 Lacs

Jamnagar

Posted:1 day ago| Platform:

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Skills Required

front office executive front desk front office support front office operations front office management guest handling guest relations guest relationship management

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Front Office Executive will be the first point of contact for guests.The role is responsible for delivering exceptional guest service, managing front desk operations, and ensuring a smooth and professional guest experience in line with hospitality standards.

Key Responsibilities:

Welcome and greet guests in a warm, courteous, and professional manner

Handle guest check-in and check-out procedures efficiently

Manage front desk operations including room allocation, billing, and payments

Attend to guest inquiries, service requests, and complaints promptly and effectively

Coordinate with housekeeping, security, and other departments to ensure seamless operations

Maintain accurate guest records, logs, and documentation

Ensure compliance with company policies, SOPs, and service quality standards

Maintain a well-groomed appearance and professional conduct at all times

Assist in handling VIP guests and special requests

Eligibility Criteria

Minimum height requirement: 5.5 feet

Graduate in Hotel Management (Degree/Diploma)

Minimum 3 years of relevant experience in the hospitality industry

Excellent communication and interpersonal skills

Presentable personality with strong customer service orientation

Required Skills & Competencies

Strong guest-handling and service skills

Ability to multitask and work under pressure

Problem-solving and conflict-resolution skills

Familiarity with PMS / Front Office systems

Good command of English and Hindi (additional languages preferred)

Preferred Profile

Experience in premium hotels, corporate guest houses, or luxury residences

Exposure to high-profile or VIP guest handling

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