"Sodexo promotes an inclusive and diverse workplace and encourages applications from individuals of all backgrounds."
Who we are
At Sodexo, we offer 100+ service solutions across diverse sectors- corporates, healthcare, education, manufacturing, and remote environments. From food & catering to facilities management and energy services, we enhance the quality of life for those we serve. Our inclusive, diverse, and equitable work environment empowers employees to thrive and make a meaningful impact. With a strong foundation in our values of Service Spirit, Team Spirit, and Spirit of Progress, working at Sodexo is more than just a job - its a chance to be part of something bigger.
Join us and act with purpose every day!
About the Role
Ensuring smooth operations at the assigned site at Sodexo, with planning and complete ownership.
Key Responsibilities
Food Operations
- Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client
- Initiate development of new menus, upgrade old menus and special event menus
- Develop new ideas for promotions, festivals and other special events
- Ensure that safety and hygiene policy is strictly followed at site
- Carry out operational audits to check for confirmation to laid down processes and policies
Organic Growth and Profitability
- Sustain and build the profitability of site through timely analysis of reports and provide solutions to counter any discrepancies
- Apprise the management of any serious reversal or threat to the operations on time
- Meet the sales and profit targets of site
Debtors Management
- Ensure that the data required for the raising of invoices is sent to the accounts department on time
- Strictly enforce timely collection of the invoiced amounts from the client as per the agreed terms and conditions
- Keep track of invoice in site
Manpower Management and Training
- Promote a healthy and teamwork oriented atmosphere in site
- Prepare a manpower budget as per the growth in the operations
- Identify the training needs of his team and plan training delay with the help of the respective teams
- Ensure that site is at their optimum staff strength
- Ensure that all the HR processes and staff welfare activities are implemented and carried out in site
Communication and Client Retention
- Stay in close communication with the client for all issues regarding services, additional business, new initiatives and hygiene and prepare documents of the same
- Sharing regular updates with the client regarding the kitchen operations
- Handling complaints, feedback from the client on top priority
- Ensure 100% client retention
- Timely addressal of all issues with pertaining to the client and the operations
Cost Management
- Coordinate with the Purchase department to understand and forecast the cost trends and revisions
- Develop suitable operational strategies to address increase in costs
- Analyze the operational cost centers and provide solutions to increase the efficiencies in site
Legal Compliances
- Co-ordinate with the HR, SEQ and Legal departments to ensure that all the legal compliances are met with and a copy of the same is maintained at site
Systems Implementation and Process Management
- Ensure that all the systems and processes are implemented and followed as per the company policy
- Responsible for following up on the effectiveness of each process and provide details on alterations to be made to the same
Safety, Environment & Quality (SEQ)
- Co-ordinate with the SEQ team to implement the policy and process
- Ensure that all incidents pertaining to SEQ are reported to the concerned teams on time
- Timely communication of all possible on site SEQ hazards to the concerned department
Contract Renegotiation and Rate Renewal
- Responsible for the timely renegotiation of the existing contracts along with rate renewals
- Ensure that all the sites in the state are operating with valid and up-to-date agreements
Key Requirements
- Graduate in Hotel management from a renowned institute
- 12 years + experience in Food operations
- Specific experience in Manufacturing Food sector, bulk production, operations management is an added advantage
- Go getter attitude
- Client management & communication
- Planning and ownership
