Front Office Executive (Receptionist)

Job Description: Front Office Executive

Position: Front Office Executive

Department: Front Office

Industry: Hospitality / Hotels

Reports To: Front Office Manager / Front Office Supervisor

Job Summary

The Front Office Executive is responsible for providing a warm welcome to guests, managing check-in and check-out processes, handling guest queries, and ensuring an excellent guest experience. The role requires strong communication skills, professionalism, and a guest-centric approach.

Key Responsibilities

• Guest Services
• Welcome guests warmly upon arrival and assist them with check-in/check-out procedures.
• Handle guest requests, inquiries, and complaints promptly and professionally.
• Provide information on hotel facilities, services, and local attractions.
• Coordinate with housekeeping and other departments for smooth room allocation.
• Ensure guest satisfaction by maintaining high service standards.

Front Desk Operations

• Manage reservations, cancellations, and modifications in PMS (Property Management System).
• Handle billing, invoicing, cash transactions, and maintain accurate records.
• Answer and route phone calls politely and efficiently.
• Maintain the front desk area neat, organized, and presentable at all times.
• Assist in lobby management and crowd control during peak hours.
• Communication & Coordination
• Communicate guest preferences and special requests to relevant departments.
• Work closely with housekeeping, F&B, and engineering teams for seamless operations.
• Support the Front Office Manager in daily operational duties when required.
• Compliance & Standards
• Follow hotel policies, procedures, grooming standards, and safety protocols.
• Maintain confidentiality of guest information.
• Ensure adherence to brand standards and service SOPs.

Skills & Qualifications

• Graduate or diploma in Hospitality Management preferred.
• Prior experience in a front office or customer service role in hospitality is an advantage.
• Excellent communication and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with PMS software (e.g., Opera, IDS, Cloud PMS).

Work Environment

• Rotational shifts, weekends, and holiday working as per hotel operations.
• Front desk, lobby, and guest interaction areas.

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person