Front Office Executive (Receptionist)

As a bouquet shop assistant at Shiga Petals, you will be responsible for providing excellent customer service, coordinating order fulfillment, maintaining the shop's aesthetic appeal, and enhancing the shop's social media presence. Your key responsibilities will include: - Welcoming walk-in customers warmly and understanding their needs to suggest suitable bouquets. - Collecting telephonic and online orders, responding promptly, and ensuring timely fulfillment. - Coordinating with the bouquet production team to ensure timely and accurate order fulfillment. - Maintaining an attractive and clean shop display, brochures, and ensuring the store's aesthetics align with brand standards. - Coordinating with external vendors like florists and delivery partners to ensure smooth operations. - Handling all customer inquiries and resolving complaints professionally to ensure customer satisfaction. - Submitting daily reports to the management on billing and stock details. - Improving the shop's social media presence by posting regularly on Instagram, Facebook, and other online platforms. - Collecting Google reviews from walking customers and taking proactive steps to attract new and repeat customers. The qualifications required for this role include: - Computer operation knowledge. - Excellent customer service and interpersonal skills. - Good communication and coordination skills. - Familiarity with POS systems and inventory tracking. - Passion for creating memorable customer experiences. - Basic knowledge of flowers, bouquets, and floral arrangements is desired. Shiga Petals offers a stress-free and welcoming work environment, a safe and respectful workplace for women, where employee skills are valued and encouraged. You will have opportunities to learn and grow in a heritage brand. To apply for this full-time, permanent position, send your resume to hr@shigapetals.com or call us at 91592-66607. Benefits include cell phone reimbursement, health insurance, a morning shift schedule, and a yearly bonus. The work location is in person.,