Front Office Executive (Receptionist)

*Job Title: Front Office Executive*

*Location:* Aanayara, Trivandrum, India

*Job Type:* Full-Time

*Salary:* ₹15,000 - ₹20,000 per month

*About Us:*

We are a premier hotel located in Aanayara, Trivandrum, dedicated to providing outstanding hospitality and exceptional guest experiences. Our team is committed to ensuring that every guest feels welcome and valued. We are currently seeking a dedicated and enthusiastic Front Office Executive to join our dynamic team.

*Job Description:*

The Front Office Executive will be the first point of contact for our guests and will play a crucial role in delivering a positive first impression. You will be responsible for managing front desk operations, handling guest check-ins and check-outs, and ensuring all guest inquiries and requests are addressed promptly and efficiently.

*Key Responsibilities:*

- Welcome guests warmly upon arrival and assist them with check-in and check-out processes.

- Handle reservations, room assignments, and guest inquiries with professionalism and efficiency.

- Address guest complaints and feedback in a timely manner, ensuring satisfactory resolutions.

- Maintain accurate records of guest details and transactions within the hotel management system.

- Coordinate with housekeeping and maintenance departments to ensure room readiness and overall guest satisfaction.

- Provide information about hotel amenities, local attractions, and travel assistance to enhance guest experiences.

- Manage phone calls, correspondence, and front office supplies and documentation.

- Uphold hotel standards, safety regulations, and customer service policies.

*Qualifications:*

- High school diploma or equivalent; a degree in Hospitality Management is a plus.

- Prior experience in a front office or customer service role, ideally in the hospitality sector.

- Exceptional communication and interpersonal skills.

- Proficient in using hotel management software and Microsoft Office applications.

- Strong organizational skills and the ability to multitask effectively.

- Customer-focused attitude and problem-solving capabilities.

- Willingness to work flexible hours, including weekends and holidays.

*What We Offer:*

- Competitive salary of ₹15,000 - ₹20,000 per month with performance-based incentives.

- Opportunities for professional development and career advancement.

- A friendly and supportive work environment.

- Employee benefits, including health insurance and discounts on hotel services.

If you’re passionate about hospitality and possess the skills to enhance our guests' experiences, we invite you to apply for the Front Office Executive position. Please send your resume and a cover letter detailing your experience and passion for this role.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person