Job
Description
1. *Reception Management:* - Greet and assist patients, visitors, and staff with courtesy and professionalism. - Manage the front desk operations, including answering phone calls, directing inquiries, and providing information. - Handle patient registration, admissions, and discharge procedures. - Maintain the reception area, ensuring it is clean and welcoming. 2. *Patient Coordination:* - Schedule and confirm patient appointments, consultations, and follow-ups. - Assist patients with filling out necessary forms and documents. - Coordinate with different departments (e.g., billing, medical records, laboratory) to facilitate patient care. - Manage patient flow and waiting times effectively. 3. *Administrative Support:* - Handle billing inquiries and assist with payment processing. - Maintain patient records, ensuring accuracy and confidentiality. - Manage incoming and outgoing mail, courier services, and deliveries. - Assist with data entry and the preparation of reports as needed. 4. *Communication:* - Liaise with medical staff to ensure timely and effective communication of patient information. - Address and resolve patient concerns or complaints, escalating issues as necessary. - Provide information regarding hospital services, procedures, and policies to patients and visitors. 5. *Emergency Response:* - Act as a point of contact during emergencies, coordinating with relevant departments. - Follow hospital protocols for managing emergency situations, such as directing patients and visitors to safe areas. 6. *Compliance and Confidentiality:* - Ensure compliance with hospital policies, procedures, and healthcare regulations. Job Type: Full-time Pay: ₹9,000.00 - ₹15,000.00 per month Benefits: Flexible schedule Leave encashment Schedule: Rotational shift Supplemental Pay: Overtime pay Education: Bachelor's (Required) Experience: total work: 1 year (Required) Language: Hindi (Required) English (Preferred) Shift availability: Night Shift (Required) Day Shift (Required) Overnight Shift (Required) Work Location: In person
