Front Office Executive

Job Description

Title Lobby Ambassador Business Unit Integrated Facilities Management Reporting to India Account Manager Overall Role The Workplace Ambassador - Reception plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guest. As the first point of contact at Reception they are responsible for welcoming employees with genuine hospitality and thoughtful services. Duties & responsibilities What this job involves Site Operations Create a comfortable, welcoming and hospitable experience for employees and their guest. Boost agility in the workplace by managing up-to-date visitor information. Handle internal & external calls and correspondence. Anticipate client needs through observation to create memorable experiences. Maintaing the lobby ambience and standards Manage stationery requisition and related inventory management. Adhoc responsibilities assigned by Account Manager. Support soft services team as and when required in site operations Collaborate with Security team seated in the front desk Customer Services Foster a sense of hospitality and create happiness at work for our team, our client and their guest. Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service. Visitor Management Provide personable and efficient visitor registration services. Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS). Enhance safety and security of our clients facility by management of visitor movement. Execute emergency response plan to ensure safety of client and guest when necessary. Conference Meeting Room Booking Assist & educate client to achieve a smooth and efficient process for meeting room bookings. Enhance user comfort by efficient turnaround of meeting rooms. Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace. Experience Support Calling upon the resources of the Account Manager, assist our client with their workplace experience initiatives and events, Assist with the design, remote organisation and Coordination of client events Mail Delivery Services Organise receipt and deliveries of all mails and courier services. Manage mail distribution records and mail logs. Candidate Specification Experience 2-years experience in Hospitality and/or Tourism sector or related professional area Prior experience to manage the F&B, social events or wellness program is an advantage Diploma from an accredited institute Task Skills Proficiency with Microsoft Word, Excel and PowerPoint. Good command of verbal and written English Personal Skills Ability to meet tight schedules and deliver high quality of work High level of communication and interpersonal skills Great hospitality in the workplace makes a big impact on the visitor experience, and we will build upon the skills you already possess to help you make the greatest impression at that first greeting point, the reception