Front Office Executive

Job Description

What this job involves: Duties and responsibilities: In this role, you ll be playing very important role of front office executive. While managing this role you will have to handle all calls landing at Reception Desk, respond and divert according to necessity. Front office executive is expected to be in proper UBS approved uniform (provided by client), The purpose of the role is to deliver good quality, cost effective and risk-free office environments and services to customers / employees / visitors. This position will be responsible for visitor managements, handling of events, client visits, meeting room set up and arrangements etc. Support and coordinate with centralized resources for GCS staff GPN creation, BGV and on boarding related activities. Responsible for managing the day-to-day site operations to ensure the SLAs are delivered as per agreed KPI in the agreement. Responsible for smooth operations at site. Ensure that quality of the services is always maintained at highest levels and work on further improvements. Distributed and keep the records of all the consumables and facilities assets. Reports unsafe / abnormal conditions and unusual occurrences to the concerned team. Received customer suggestion and make necessary improvements Being at the heart of the business Performance Objectives: Provide superior client service (Weighting 50%), Initiative or process improvement in functional Area (Weighting 40%), Personal and professional Devolvement (Weighting 10%) Sound like you To apply you need to be: Employee Specification: Candidates should be graduate in Hotel Management, 1-2 years of experience in facilities Management industry into IT/Banking/Corporate etc. Preference is for Female candidate A highly skilled professional Team handling experience, should have good working knowledge on soft services, cafeteria management, Should have good communications skills A client service champ A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff regardless of their level and their demands An outstanding multitasking talent also provides a perfect complement to your skill set.