The Front office executive is responsible for directing and administering the operational efforts of the Front office. This individual ensures that established policies and procedures are followe'd,
oversees provision of a full range of services to visitors and employees, who are promptly and
professionally served
What your day-to-day will look like:
- Excellent communication skills.
- Strong customer service drive.
- Pro - active problem-solving skills.
- Exceeding customer satisfaction
- Excellent time management/ Able to work flexible hours
- Quick learner and ability to motivate self others
- Proven working experience as a lobby manager/ FM industry.
- Confidently able to present to clients.
- Hands-on experience in using visitor management software and MS office.
- Strong team player within a customer service team environment.
- Providing flawless, upscale, professional service
- Adaptable, composed, flexible with strong mental resilience
Desired or preferred experience and technical skills:
- Qualification: Prefer BHM/bachelors Degree
- Industry Type: FM Services, Hotel
- Overall Experience: 4-6 years
- Industry Experience: 4-5 years
- Technical Skills: Computer knowledge
- Generic Skills: Verbal/written communication skills, Vendor/people
- management, planning, ability to prioritize / organize
- Behaviors: Teamwork, learning attitude, handle multiple tasks positive thinking
Required Skills and Experience:
- Key Operations delivery
- Manage the Front Office in most professional manner, directing and coaching staff to ensure
- pleasant experience to all visitors.
- Greet VIP clients/visitors on arrival at front office and as directed, perform special services
- for VIP Guest s/client. Provide safety briefing and assist in VIP s arrival/departure in
- absence of guest relation officers.
- Assist in sending clients/visitors messages or faxes and self-check-in.
- Assisting with special needs for visitors with disabilities.
- Having prior information of arriving clients/visitors and ensure all necessary arrangements
- are done as per requirement, follow up in case guests are not picked up from hotel.
- Co-ordinate with night shift front office executive to ensure details of large parties are
- received and badges are ready for allocation on arrival
- Handling client/visitors/sponsors complaints/feedbacks and other related problems and
- communicate to next level or as per escalation matrix.
- Ensure welcome PPT is updated displayed for the client visits and all the equipment s are in working condition
- Ensure all relevant communication is updated and displayed at all times, at the Front office as per the guidelines given by SDL.
- Check cleanliness of lobby, lifts and public areas, lights and as we'll as front office staff in proper grooming and behavior.
- Ensure all equipment and hardware at the Front Office is working and there is zero downtime.
- Escalate to next level as necessary for rectification.
- Operates the front office computer system to assist front office attendants
- Aid in general administrative activities and to Helpdesk as required.
- Ensure FOE handles all incoming and outgoing calls in professional polite manner.
- Co-ordinates with all departments to address the all the concerns/event
- management/flower arrangements to maintain Front Office functions properly.
- Ensure specific processes/manual is followe'd
- Manage/track amount collected for temporary badges.
- Ensure compliance of regulations/requirements of JLL management.
- Participate in Emergency Evacuation procedures including crisis management and business continuity.
- Develop the necessary policies and procedures required for all functions within the scope of Front Office.
- Responsible for ensuring availability of safety and directory signage.
- Preparation of all required reports/participation in internal/external audits.
- Ensure training of front office /GRE staff as per relevant training calendars
- To discuss all matters that needed to follow up with the next shift front office executive approving and managing the roster
- Govern overall performance of Front office executive Guest relation executive as per define roles responsibilities.
