Greet and welcome visitors, clients, and employees in a professional and friendly manner
Answer, screen, and direct incoming phone calls to appropriate personnel
Manage visitor registration and issue visitor badges as required
Maintain visitor logs and ensure security protocols are followed
Provide information about company services, locations, and personnel

Administrative Support:

Handle incoming and outgoing mail, packages, and courier services
Schedule appointments and manage meeting room bookings
Maintain reception area cleanliness and professional appearance
Update and maintain contact directories and organizational charts
Assist with basic administrative tasks such as filing, photocopying, and data entry

Communication Management:

Take accurate messages and ensure timely delivery to recipients
Handle general inquiries and redirect complex queries to appropriate departments
Maintain professional email correspondence
Coordinate with various departments for visitor arrangements

Office Operations Support:

Monitor office supplies inventory and coordinate replenishment
Assist with event coordination and meeting preparations
Support HR with basic onboarding activities for new employees
Maintain confidentiality of sensitive information

Required Qualifications:

High school diploma or equivalent; Bachelors degree preferred
1-2 years of experience in reception, customer service, or administrative roles
Excellent verbal and written communication skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Strong organizational and multitasking abilities
Professional appearance and demeanor
Ability to handle sensitive information with discretion

Preferred Skills:

Experience with multi-line phone systems
Knowledge of office equipment (printers, scanners, fax machines)
Basic understanding of office management software
Second language capabilities (depending on location requirements)
Customer service training or certification

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