Front office executive (Hotel)

1 - 4 years

0 Lacs

mumbai city

Posted:3 weeks ago| Platform: Shine logo

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Skills Required

hotel booking outbound calling front office operations guest handling customer relationship front desk reception

Work Mode

Remote

Job Type

Full Time

Job Description

Key responsibilities

  • Guest services:
    • Greeting and welcoming guests during check-in and wishing them well during check-out.
    • Answering questions and providing information about the hotel, services, and local attractions.
    • Handling guest complaints and concerns efficiently and professionally.
    • Assisting with special requests, such as making restaurant, transportation, or entertainment reservations.
    • Managing guest valuables and secure storage.

  • Administrative and operational tasks:
    • Operating the front office computer system and managing guest accounts.
    • Making and confirming room reservations.
    • Processing payments and handling billing.
    • Handling incoming and outgoing phone calls, mail, and packages.
    • Maintaining the cleanliness and organization of the reception area.
    • Performing administrative duties like copying, scanning, and filing documents.
    • Coordinating with other departments like housekeeping and maintenance to ensure smooth operations.

  • Problem-solving and communication:
    • Resolving guest issues and escalating them to management when necessary.
    • Communicating effectively with guests and hotel staff.
    • Reporting on guest feedback and department performance. 
  Required skills and qualifications
  • Excellent communication, interpersonal, and customer service skills.
  • Strong organizational and time management abilities.
  • Proficiency in using front office software and basic office applications.
  • Problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Professional and welcoming demeanor. 

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PARASHAR HOSPITALITY SOLUTION PRIVATE LIMITED

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