Front Office Executive

Atulaya Healthcare

1 - 6 years

0 - 2 Lacs

jagraon

Posted:2 hours ago| Platform:

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Skills Required

diagnostics grievance handling patient care front office executive health care services front desk front office patient records patient relations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Greet and assist patients and visitors in a polite and professional manner.
Handle patient registration, appointment scheduling, and test bookings.
Manage incoming calls, provide information about services, and resolve queries.
Maintain patient records in the Lab Information System (LIS).
Coordinate with doctors, lab technicians, and radiology staff for patient flow.
Manage billing, cash collection, receipts, and online transactions accurately.
Ensure timely delivery/dispatch of reports via email, hard copy, or online portals.
Handle patient complaints and escalate issues to management when required.
Maintain confidentiality of patient records and follow data privacy norms.
Assist in daily administrative tasks and support overall front desk operations.

Preferred candidate profile

Graduate (any discipline) preferred.
15 years of experience in front office/customer service; experience in healthcare/diagnostics will be an advantage.
Freshers with good communication skills may also be considered.

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