Front Office Associate

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About Zolo

Zolo is India’s largest co-living and managed accommodation platform, operating across co-living, hotels, hostels, student housing, real estate, and vacations. Every day, thousands of people across major cities choose Zolo for safe, comfortable, and community-driven living.

About Loop Hostels

Loop Hostels is Zolo’s youthful hostel brand built for travellers, students, backpackers, and young professionals. More than just a stay, Loop is about community, experiences, and connections. From lively common areas to curated events, Loop Hostels creates a place where guests feel welcome from the moment they walk in.

At Loop, the Front Office Associate is the heart of the hostel — the first smile guests see and the person who shapes their entire stay.

Curious to see what life at Loop looks like?

Check out our hostels and experiences here: https://loophostels.com

What This Role Is All About

As an Associate – Front Office, you will be the face of Loop Hostels. You’ll welcome guests, help them settle in, solve day-to-day queries, and ensure every guest leaves with a great memory.

This role is perfect for freshers or early-career candidates who enjoy meeting people, communicating confidently, and want to build a strong foundation in hospitality or customer experience.

If you’re friendly, energetic, and enjoy a fast-paced, people-first environment — this role is for you.

What You’ll Do

• Welcome guests and manage smooth check-ins and check-outs
• Verify IDs and complete registrations accurately
• Guide guests on rooms, hostel rules, facilities, and events
• Handle guest queries with patience and a positive attitude
• Coordinate with housekeeping and operations for smooth daily functioning
• Maintain basic records, billing entries, and simple system updates
• Resolve small guest concerns and escalate when required
• Keep the front desk clean, organised, and welcoming

Skills That Will Help You Succeed

• Clear and polite communication
• A natural service mindset — patient, helpful, and respectful
• Ability to follow simple processes accurately
• Basic comfort with computers, Excel, and digital tools
• Calm problem-solving during guest interactions

What We’re Looking For (Personality Matters!)

• A warm, welcoming attitude — “service with a smile”
• Polite, approachable, and confident personality
• Flexibility to work in shifts and handle guest flow
• Willingness to learn, grow, and take feedback positively

Who Can Apply? (Freshers Encouraged)

You can apply if you are:

• A fresher or have up to 2 years of experience
• From any background such as BBA, BCom, BA, BSc, BHM, BBM, BMS, Diploma in Hospitality, or any graduation
• Experienced in customer-facing roles like:
• Hotels / Hostels / Budget stays
• Retail or front desk roles
• Aviation / ground staff
• Any service-oriented role
• Good communication and the right attitude matter more than your degree.

What’s In It for You?

• A fun, youthful, and energetic work environment
• Daily interaction with travellers, creatives, and young professionals
• Clear growth path:
• Associate Front Office → Senior Associate → Property Lead
• Hands-on exposure to hospitality operations, guest experience, and events
• Real learning that builds confidence, communication, and leadership skills
• Be part of a brand where your personality and initiative truly matter