Front Office Associate

2 years

0 Lacs

Posted:1 week ago| Platform: Linkedin logo

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On-site

Job Type

Full Time

Job Description

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About Zolo

Zolo is India’s largest co-living and managed accommodation platform, operating across co-living, hotels, hostels, student housing, real estate, and vacations. Every day, thousands of people across major cities choose Zolo for safe, comfortable, and community-driven living.


About Loop Hostels

Loop Hostels is Zolo’s youthful hostel brand built for travellers, students, backpackers, and young professionals. More than just a stay, Loop is about community, experiences, and connections. From lively common areas to curated events, Loop Hostels creates a place where guests feel welcome from the moment they walk in.

At Loop, the Front Office Associate is the heart of the hostel — the first smile guests see and the person who shapes their entire stay.


Curious to see what life at Loop looks like?

Check out our hostels and experiences here: https://loophostels.com


What This Role Is All About

As an Associate – Front Office, you will be the face of Loop Hostels. You’ll welcome guests, help them settle in, solve day-to-day queries, and ensure every guest leaves with a great memory.

This role is perfect for freshers or early-career candidates who enjoy meeting people, communicating confidently, and want to build a strong foundation in hospitality or customer experience.

If you’re friendly, energetic, and enjoy a fast-paced, people-first environment — this role is for you.


What You’ll Do

  • Welcome guests and manage smooth check-ins and check-outs
  • Verify IDs and complete registrations accurately
  • Guide guests on rooms, hostel rules, facilities, and events
  • Handle guest queries with patience and a positive attitude
  • Coordinate with housekeeping and operations for smooth daily functioning
  • Maintain basic records, billing entries, and simple system updates
  • Resolve small guest concerns and escalate when required
  • Keep the front desk clean, organised, and welcoming


Skills That Will Help You Succeed

  • Clear and polite communication
  • A natural service mindset — patient, helpful, and respectful
  • Ability to follow simple processes accurately
  • Basic comfort with computers, Excel, and digital tools
  • Calm problem-solving during guest interactions


What We’re Looking For (Personality Matters!)

  • A warm, welcoming attitude — “service with a smile”
  • Polite, approachable, and confident personality
  • Flexibility to work in shifts and handle guest flow
  • Willingness to learn, grow, and take feedback positively


Who Can Apply? (Freshers Encouraged)

You can apply if you are:

  • A fresher or have up to 2 years of experience
  • From any background such as BBA, BCom, BA, BSc, BHM, BBM, BMS, Diploma in Hospitality, or any graduation
  • Experienced in customer-facing roles like:
  • Hotels / Hostels / Budget stays
  • Retail or front desk roles
  • Aviation / ground staff
  • Any service-oriented role
  • Good communication and the right attitude matter more than your degree.


What’s In It for You?

  • A fun, youthful, and energetic work environment
  • Daily interaction with travellers, creatives, and young professionals
  • Clear growth path:
  • Associate Front Office → Senior Associate → Property Lead
  • Hands-on exposure to hospitality operations, guest experience, and events
  • Real learning that builds confidence, communication, and leadership skills
  • Be part of a brand where your personality and initiative truly matter

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