Front Office Associate

Job Description

Job Title: Front Office Associate Location: Gangtok, Sikkim Job Type: Full-Time Experience Required: 1–2 Years Salary: ₹10,000 – ₹12,000 per month (Based on experience and skills) Job Summary: We are seeking a courteous, friendly, and professional Front Office Associate to join our hospitality team in Gangtok, Sikkim . The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and a smooth check-in/check-out experience. This role requires excellent communication skills, attention to detail, and a strong focus on customer service. Key Responsibilities: Greet and welcome guests in a warm and professional manner Perform check-in and check-out procedures efficiently Handle guest inquiries and resolve complaints in a timely, professional manner Manage reservations via phone, email, and online platforms Coordinate with housekeeping and other departments to ensure guest needs are met Maintain records of guest information, room availability, and payment transactions Ensure the front desk area is clean, organized, and presentable at all times Stay updated on local tourism highlights, transportation options, and events to assist guests Follow all safety and security procedures as per hotel policy Requirements: High School Diploma or equivalent (Hotel Management Diploma or degree preferred) Prior experience in front office or customer-facing roles is an advantage Strong communication skills in English and Hindi (Knowledge of Nepali or local dialects is a plus) Basic computer skills; familiarity with hotel management software is a plus Excellent interpersonal skills and a guest-oriented mindset Ability to work flexible shifts, including weekends and holidays Friendly, professional demeanor with a positive attitude Benefits: Monthly Salary: ₹10,000 – ₹12,000 Accommodation and meals Performance-based incentives Opportunities for training and career advancement A vibrant and culturally rich work environment in the scenic town of Gangtok Job Type: Permanent Pay: ₹10,000.00 - ₹12,000.00 per month Benefits: Food provided Paid sick time Schedule: Rotational shift Language: Hindi (Required) English (Required) Work Location: In person