Front Office Associate

Job Description

Classic Sarovar Portico, Thiruvananthapuram - a boutique hotel from Sarovar Group of Hotels offering a splendid stay experience to business and leisure travelers. Sarovar Hotels has redefined hospitality through its 140 Hotels in 85 Destinations Across India, Nepal and Africa. Job Decription Guest Check-in and Check-out: Efficiently and courteously process guest arrivals and departures, including verifying reservations, assigning rooms, and handling payments. Reservation Management: Manage online, phone, and in-person room reservations, cancellations, and modifications, maintaining accurate records. Guest Services: Provide information about hotel facilities, services, and local attractions, addressing guest inquiries and requests promptly and professionally. Communication: Answer phone calls, respond to emails and messages, and relay information to other departments as needed. Payment Processing: Handle cash, credit card transactions, and other payment methods, ensuring accuracy and security. Room Management: Coordinate with housekeeping to ensure rooms are clean and prepared for guests, and manage room inventory and discrepancies. Problem Solving: Address guest complaints and issues effectively and efficiently, striving to exceed guest expectations. Upselling: Promote hotel amenities, services, and special offers to enhance the guest experience and potentially increase revenue. Maintaining Front Desk Area: Ensure the front desk area is clean, organized, and welcoming. Collaboration: Work closely with other hotel departments (housekeeping, concierge, etc.) to ensure seamless guest service and satisfaction. Security: Follow hotel security procedures and report any accidents, injuries, or unsafe conditions. Reporting: Prepare reports on occupancy, revenue, and other relevant data as required. Required Skills and Qualifications: Excellent Communication and Interpersonal Skills: Ability to communicate effectively with guests and colleagues. Customer Service Orientation: A genuine desire to assist guests and provide exceptional service. Problem-Solving Abilities: Ability to identify and resolve guest issues efficiently and effectively. Organizational Skills: Ability to manage multiple tasks and prioritize effectively. Attention to Detail: Accuracy in handling reservations, payments, and guest information. Positive Attitude and Professionalism: Ability to maintain a positive and helpful demeanor in all interactions. Teamwork: Ability to work effectively as part of a team to achieve common goals. Education: Diploma or Degree in Hotel Management. Experience: 1 -2 Years (Freshers with Hotel Management background can apply.) Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹17,000.00 per month Benefits: Food provided Paid time off Provident Fund Schedule: Rotational shift Supplemental Pay: Yearly bonus Work Location: In person