Front Office Associate

Company Description

Oakwood, a pioneer in serviced apartments, is dedicated to creating a home-away-from-home experience for its guests. With a strong foundation of established standards, reliability, and care, Oakwood delivers comfort and memorable stays. The organization goes beyond accommodations to provide exceptional experiences that leave lasting impressions, fostering a sense of belonging for every guest.

Role Description

This is a full-time on-site role for a Front Office Associate located in Pune. The Front Office Associate will be responsible for managing front desk operations, performing receptionist duties, and ensuring a seamless check-in process. The role also involves providing excellent customer service and clear communication to deliver a welcoming experience for all guests. You will serve as the initial point of contact for guests while maintaining a professional and friendly demeanor.

Qualifications

• Proficiency in Phone Etiquette and Receptionist Duties
• Strong Customer Service skills with experience in check-in processes
• Effective Communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Basic computer and administrative skills are a plus
• Prior experience in the hospitality industry is advantageous