Front Office Associate

Front Office Executive / Guest Relations Executive

Location: Munroe Island, Kollam (Lake n River – An SKB Resort)
Job Type: Full-Time

About Us

Lake n River – An SKB Resort is a premium nature escape located at Munroe Island with three-side water frontage. We offer unique hospitality experiences with canoeing, kayaking, backwater activities, private events, and signature packages. We are looking for a motivated Front Office Executive / Guest Relations Executive to join our team.

Job Responsibilities Front Office & Check-in / Check-out

• Handle smooth Check-in and Check-out procedures
• Coordinate with housekeeping & operations team for arrivals/departures
• Manage front desk area and ensure professional guest handling

Reservations Handling

• Attend calls, emails, and WhatsApp inquiries related to bookings
• Update reservation sheet/software accurately
• Upsell packages, activities, and special offers
• Maintain communication with guests before arrival

Guest Relations (GRE)

• Welcome guests and provide resort information
• Handle guest requests & feedback professionally
• Maintain high guest satisfaction and ensure memorable experiences
• Resolve any guest concerns politely and efficiently

Requirements

• Good communication skills in English & Malayalam
• Pleasant personality & guest-first mindset
• Basic computer knowledge (Email, Excel, WhatsApp Business, etc.)
• Ability to work under pressure and multitask
• Hospitality experience preferred (but freshers with good attitude may apply)

Job Types: Permanent, Fresher

Pay: ₹10,000.00 - ₹12,000.00 per month

Work Location: In person