Front Office Associate - Hotel

The Front Office Associate is responsible for creating a positive guest experience by efficiently handling check-ins, check-outs, reservations, and guest inquiries. The role requires excellent communication, customer service, and problem-solving skills to ensure guest satisfaction and smooth hotel operations.

Key Responsibilities:

• Greet guests warmly upon arrival and ensure a smooth check-in and check-out process.
• Handle reservations, cancellations, and modifications accurately in the hotel system.
• Respond to guest inquiries regarding rooms, services, amenities, and local attractions.
• Manage phone calls, emails, and messages professionally and promptly.
• Coordinate with housekeeping and other departments to ensure room readiness and guest requests are fulfilled.
• Maintain guest records, billing information, and process payments securely.
• Address and resolve guest complaints or issues courteously and escalate to supervisors if necessary.
• Ensure the front desk area is clean, organized, and welcoming at all times.
• Uphold hotel policies, procedures, and safety standards.

Qualifications & Skills:

• Bachelor’s degree/diploma in Hospitality Management or equivalent preferred.
• Prior experience in front office or customer service roles is an advantage.
• Proficiency in hotel management software (PMS) and MS Office.
• Strong communication and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to multitask, work under pressure, and handle guest concerns tactfully.
• Flexibility to work in shifts, including weekends and holidays.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Paid sick time
• Provident Fund