Front Office Associate

Key Responsibilities:

• Greet guests upon arrival and ensure a smooth check-in and check-out process.
• Handle guest reservations, cancellations, and modifications using the Property Management System (PMS).
• Manage room assignments and issue room keys.
• Respond to guest inquiries, requests, and complaints in a courteous and timely manner.
• Maintain up-to-date knowledge of hotel services, amenities, promotions, and local attractions.
• Handle cash, credit card, and other payment transactions securely.
• Coordinate with housekeeping and maintenance departments regarding room status and guest needs.
• Maintain the cleanliness and organization of the front desk area.
• Ensure guest records are properly maintained and confidential.
• Follow all hotel policies, procedures, and safety standards.
• Provide administrative support to management as needed.

Qualifications:

• High school diploma or equivalent; diploma/degree in Hospitality Management is a plus.
• Previous experience in a front office or customer service role preferred.
• Proficiency in MS Office and hotel PMS (e.g., Opera, Fidelio) is an advantage.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Professional appearance and demeanor.
• Flexibility to work in shifts, including weekends and holidays.

Key Competencies:

• Customer-focused attitude
• Attention to detail
• Problem-solving skills
• Team player
• Adaptability
• Conflict resolution

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person