Front Office Assistant

Company Description

Soil to Soul Resorts, established in 2023, is a collection of handpicked boutique properties designed to provide guests with cherished experiences. With a commitment to local culture and the environment, each resort reflects the history and traditions of its region. Our intimate, premium properties are located in both expected and unexpected destinations and offer valuable insights, local knowledge, and genuine connections with the community.

Role Description

This is a full-time on-site role for a Front Office Assistant at our resort in Gujarat, India. The Front Office Assistant is responsible for managing the front desk, greeting guests, handling check-ins and check-outs, managing reservations, and providing exceptional customer service. Additional responsibilities include coordinating with other departments, addressing guest inquiries and complaints, maintaining records, and ensuring smooth operations of the front office.

Qualifications

• Excellent communication and interpersonal skills
• Customer service skills and experience in handling guest inquiries and complaints
• Proficiency in office management and administrative tasks
• Ability to manage reservations and maintain records
• Strong organizational and multitasking abilities
• Proficiency in English and knowledge of local languages is a plus
• Relevant experience in the hospitality industry is beneficial
• High school diploma or equivalent; additional qualifications in hospitality management are advantageous