Front Office Assistant / Receptionist

Job Summary: Front Office Associate

We are looking for a dedicated and friendly Front Office Receptionist/Associate to join our team at our Cochin hotel. As the first point of contact for our guests, you will play a pivotal role in ensuring a seamless and professional experience. Your commitment to excellent guest service, along with your ability to manage the front office operations efficiently, will contribute to the success of our hotel.

Responsibilities:

- Welcome and check-in guests with a warm, professional, and friendly demeanor, ensuring a positive first impression.

- Address guest inquiries, requests, and concerns in a courteous and prompt manner.

- Provide guests with detailed information about hotel services, amenities, and local attractions.

- Coordinate with other hotel departments to fulfill guest needs and requests in a timely manner.

- Manage reservations, cancellations, and room assignments efficiently.

- Answer and forward phone calls, ensuring that guest needs are addressed promptly.

- Handle C-FORM data entry and ensure all necessary documentation is completed accurately.

- Assist with sorting mail and handling basic inquiries.

- Process payments, handle cash transactions, and maintain accurate financial records.

- Maintain an organized, clean, and welcoming front desk area.

- Utilize hotel management software to check guests in and out, and update guest information.

Requirements:

- Bachelor’s Degree/Diploma in Hospitality, Aviation, or a related field.

- 1 year of experience in front office operations and guest services.

- Strong communication, customer service, and problem-solving skills.

- Ability to thrive under pressure while meeting targets and deadlines.

- Familiarity with hotel management software and Microsoft Office.

- Strong team-building skills and a high degree of integrity and ethics.

Job Type: Permanent

Pay: ₹10,000.00 - ₹17,000.00 per month

Ability to commute/relocate:

• Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person