Front Office Assistant / Receptionist

As a Front Office Associate at our Cochin hotel, you will be the first point of contact for our guests, ensuring a seamless and professional experience. Your dedication to excellent guest service and efficient management of front office operations will be crucial for our hotel's success. **Key Responsibilities:** - Welcome and check-in guests with a warm, professional, and friendly demeanor, creating a positive first impression. - Address guest inquiries, requests, and concerns promptly and courteously. - Provide detailed information to guests about hotel services, amenities, and local attractions. - Coordinate with other hotel departments to meet guest needs in a timely manner. - Efficiently manage reservations, cancellations, and room assignments. - Answer and redirect phone calls to address guest needs promptly. - Handle C-FORM data entry accurately and ensure completion of all necessary documentation. - Assist in sorting mail and handling basic inquiries. - Maintain an organized, clean, and inviting front desk area. - Utilize hotel management software for guest check-ins and check-outs, and to update guest information. **Qualifications Required:** - Bachelor's Degree/Diploma in Hospitality, Aviation, or related field. - Minimum of 1 year of experience in front office operations and guest services. - Strong communication, customer service, and problem-solving abilities. - Ability to perform effectively under pressure, meeting targets and deadlines. - Proficiency in hotel management software and Microsoft Office. - Excellent team-building skills, high integrity, and ethical standards.,