Front Office Assistant

As a Front Office Assistant at Mazarine Hotel, your role will involve greeting guests, managing phone calls, scheduling appointments, providing administrative assistance, and performing various clerical tasks. Your responsibilities will also include ensuring smooth front desk operations, maintaining a welcoming environment, and delivering excellent customer service. Key Responsibilities: - Greet guests warmly and assist them with check-ins and check-outs - Manage phone calls and redirect them as necessary - Schedule appointments and maintain organized appointment book - Provide administrative support such as typing, filing, and handling mail - Ensure cleanliness and organization of the front desk area - Deliver exceptional customer service to all guests Qualifications Required: - Excellent interpersonal skills and phone etiquette - Experience in appointment scheduling and administrative assistance - Proficiency in clerical skills - Strong organizational and multitasking abilities - Ability to work independently and efficiently handle front desk operations - Previous experience in the hospitality industry is a plus - High school diploma or equivalent; additional qualifications or certification in office administration is advantageous At Mazarine Hotel, owned by Nahla Group, we are dedicated to providing exceptional hospitality that celebrates the natural beauty and vibrant culture of Wayanad. With elegant rooms, modern amenities, and dedicated service, we aim to redefine the standard for luxury stays in the region where relaxation and sophistication meet. Join us in creating memorable experiences for our guests.,