Company Description Mazarine Hotel offers a refined blend of luxury and comfort in the heart of Wayanad, catering to business and leisure travelers. Owned by Nahla Group, we are dedicated to delivering exceptional hospitality that celebrates the natural beauty and vibrant culture of our surroundings. With elegant rooms, modern amenities, and dedicated service, every detail at Mazarine is crafted to make each stay memorable. Join us as we redefine the standard for luxury stays in Wayanad, where relaxation and sophistication meet. Role Description This is a full-time, on-site role located in Wayanad for a Front Office Assistant. The Front Office Assistant will be responsible for greeting guests, managing phone calls, scheduling appointments, providing administrative assistance, and performing various clerical tasks. The individual will also ensure smooth front desk operations, maintain a welcoming environment, and deliver excellent customer service. Qualifications Excellent Interpersonal Skills and Phone Etiquette Experience in Appointment Scheduling and Administrative Assistance Proficiency in Clerical Skills Strong organizational and multitasking abilities Ability to work independently and handle front desk operations efficiently Previous experience in the hospitality industry is a plus High school diploma or equivalent; additional qualifications or certification in office administration is advantageous Show more Show less
As a Front Office Assistant at Mazarine Hotel, located in the heart of Wayanad, your role will involve greeting guests, managing phone calls, scheduling appointments, providing administrative assistance, and performing various clerical tasks. Your excellent interpersonal skills and phone etiquette will be key in ensuring a welcoming environment and delivering excellent customer service. Your proficiency in clerical skills and strong organizational abilities will allow you to handle front desk operations efficiently. Additionally, your ability to work independently and multitask will contribute to the smooth functioning of the front office. Key Responsibilities: - Greeting guests and providing them with a warm welcome - Managing phone calls and directing them to the appropriate personnel - Scheduling appointments and ensuring timely reminders - Providing administrative support to the team as needed - Performing various clerical tasks to maintain organized front desk operations Qualifications: - Excellent Interpersonal Skills and Phone Etiquette - Experience in Appointment Scheduling and Administrative Assistance - Proficiency in Clerical Skills - Strong organizational and multitasking abilities - Ability to work independently and handle front desk operations efficiently - Previous experience in the hospitality industry is a plus - High school diploma or equivalent; additional qualifications or certification in office administration is advantageous,