Front Office Assistant - GOA

Key Responsibilities:

• Welcome guests upon arrival with a warm, professional attitude and ensure smooth check-in and check-out procedures.
• Manage front desk operations including reservations, room allocation, and guest inquiries.
• Maintain accurate records of guest information, billing, and occupancy using the property management system (PMS).
• Coordinate with housekeeping and other departments to ensure guest requests are fulfilled promptly.
• Handle telephone and email correspondence professionally, providing prompt and courteous responses.
• Process payments, generate invoices, and maintain proper records of cash and card transactions.
• Address guest feedback, concerns, or complaints efficiently and escalate when necessary.
• Ensure the lobby and front office area remain neat, organized, and welcoming at all times.
• Assist in promoting hotel services, amenities, and special offers to guests.
• Prepare daily reports (occupancy, revenue, guest satisfaction) and share with management.

Requirements:

• Bachelor’s degree or diploma in Hotel Management, Hospitality, or a related field.
• 1–3 years of experience as a Front Office Executive / Receptionist in a hotel or resort environment.
• Strong communication and interpersonal skills with a guest-centric approach.
• Proficiency in using Property Management Systems (PMS) and MS Office applications.
• Well-groomed, confident, and professional demeanor with excellent customer service skills.
• Ability to multitask and remain calm under pressure during busy operations.
• Knowledge of check-in/check-out procedures, billing, and reservation systems.

Job Types: Full-time, Fresher

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid time off
• Provident Fund

Application Question(s):

• Are you willing to relocate or work in Goa?
• What is your current CTC?
• Are you an immediate joiner?

Work Location: In person