Front Office Assistant - Female

Job Title: Front Office Associate- Female
Location: Lago Leisure Resort & Spa, Cherai Beach, Ernakulam,Kerala
Department: Front Office
Reports To: Front Office Manager / Duty Manager

Job Summary:

The Front Office Associate is the face of Lago Leisure Resort & Spa. This role is responsible for providing a warm welcome to guests, handling check-in and check-out procedures, managing reservations, attending to guest inquiries, and ensuring an exceptional stay experience.

Key Responsibilities:

• Greet and welcome guests with a friendly and professional attitude
• Handle check-in and check-out procedures smoothly and efficiently
• Manage reservations through phone, email, and online booking platforms
• Coordinate with housekeeping and other departments to ensure room readiness
• Respond to guest queries and resolve complaints or issues promptly
• Maintain up-to-date knowledge of resort facilities, services, and promotions
• Handle cash and billing procedures with accuracy and accountability
• Maintain the front desk area in a clean and organized manner
• Coordinate transportation and local tour bookings if requested by guests
• Ensure guest feedback is collected and reported to the management
• Maintain accurate records of guest preferences, special requests, and VIPs
• Follow all resort policies, SOPs, and safety protocols

Qualifications & Skills Required:

• Degree/Diploma in Hotel Management or related field preferred
• Minimum 1–2 years of front office experience in a hotel/resort setting
• Freshers can also apply
• Proficient in MS Office and hotel PMS software (e.g., IDS, Opera, etc.)
• Excellent communication and interpersonal skills
• Good command of English; knowledge of other languages(Tamil, Malayalam) is a plus
• Customer-service focused with a problem-solving attitude
• Presentable, courteous, and well-groomed
• Willingness to work in shifts, including weekends and holidays

Working Hours:

• Rotational shifts (Morning, Afternoon, Night)
• 6-day work week (as per resort policy)

Benefits:

• Accommodation and meals
• Uniform and grooming standards support
• Employee engagement and wellness programs
• Performance incentives

Website:www.lagoleisure.com

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,000.00 - ₹15,000.00 per month

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Yearly bonus

Work Location: In person