Front Desk Receptionist

We are looking for a well-presented, courteous, and professional Front Desk Receptionist to join our front office team. The ideal candidate will be the first point of contact for guests, handling check-ins, check-outs, and guest inquiries while ensuring a warm and welcoming experience.

Key Responsibilities:

• Greet guests warmly and professionally upon arrival and departure.
• Garner positive reviews from customers.
• Handle guest check-in and check-out processes smoothly using the hotel management software.
• Answer phone calls and respond to guest inquiries, bookings, and requests.
• Manage reservations and cancellations in the system accurately.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Maintain a clean and organized front desk and lobby area.
• Handle cash, card transactions, and billing with accuracy.
• Assist in resolving guest complaints promptly and professionally.
• Maintain guest records securely and confidentially.
• Provide information about hotel services, amenities, and local attractions.

Requirements:

• Previous experience in a hotel front office or receptionist role preferred.
• Proficiency in hotel reservation software and basic computer skills.
• Good communication skills in English (knowledge of additional languages is a plus).
• Pleasant personality with strong customer service and problem-solving skills.
• Presentable appearance and professional behavior.
• Willingness to work in shifts, including weekends and holidays.

Preferred Qualifications:

• Experience Microsoft office with software such as IDS, Cloudbeds, or similar hotel systems.

Job Types: Full-time, Permanent

Pay: ₹10,236.34 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off

Language:

• English (Preferred)

Work Location: In person