Front Desk Receptionist

Job Title

Receptionist

Organization

Just and True Immigration Law & Services

Job Summary

Just and True Immigration Law & Services is seeking a professional, well-spoken, and organized Receptionist to manage front office operations and serve as the first point of contact for clients seeking immigration and visa-related legal services. The role requires a high level of professionalism, discretion, and client-handling skills, as the receptionist represents the firm’s credibility and values.

Key Responsibilities Client Reception & Front Office Management

• Greet walk-in clients, visitors, and scheduled applicants in a polite and professional manner
• Ensure clients are properly guided regarding immigration, study visa, work visa, and other legal services offered by the firm
• Verify appointment details and coordinate client meetings with case officers, lawyers, or counselors
• Maintain a welcoming, disciplined, and organized reception area

Telephone & Inquiry Handling

• Attend incoming calls and inquiries professionally
• Provide accurate preliminary information about visa categories, documentation requirements, consultation procedures, and office policies
• Route calls to the appropriate department (legal, documentation, sales, or case processing)
• Maintain call records and inquiry logs for follow-up and reporting

Appointment Scheduling & Coordination

• Schedule and confirm client consultations and follow-up meetings
• Maintain daily appointment registers and digital calendars
• Inform relevant team members of client arrivals and appointment status

Administrative & Documentation Support

• Assist in basic documentation, scanning, photocopying, and file management related to immigration cases
• Maintain visitor registers, appointment files, and front-office records
• Handle incoming and outgoing couriers, notices, and official correspondence
• Support the legal and documentation teams with administrative tasks as assigned

Confidentiality & Compliance

• Maintain strict confidentiality of client data, case details, and firm records
• Ensure compliance with internal office policies, legal ethics, and data protection norms
• Avoid providing legal advice beyond authorized information and strictly follow firm protocols

Professional Conduct & Office Discipline

• Uphold the professional image and reputation of Just and True Immigration Law & Services
• Ensure punctuality, discipline, and respectful communication at all times
• Coordinate with staff to maintain smooth front office operations

Required Skills & Competencies

• Strong verbal and written communication skills in English and Hindi (Punjabi preferred)
• Polite, confident, and client-focused personality
• Ability to handle high client footfall and multiple calls efficiently
• Basic computer proficiency (MS Word, email, appointment systems)
• Strong sense of responsibility and confidentiality

Educational Qualifications

• Minimum: Graduate or equivalent
• Certification or diploma in office administration or customer service is an advantage

Experience

• 0–2 years of experience as a receptionist, front desk executive, or customer support executive
• Prior experience in an immigration consultancy, law firm, or professional services office preferred

Working Hours

• As per firm office hours (may vary based on client load and operational requirements)

Compensation & Benefits

• Salary as per industry standards and candidate experience
• Professional work environment with growth opportunities

Job Types: Full-time, Permanent, Fresher, Internship
Contract length: 3 months

Pay: ₹18,672.27 - ₹28,689.21 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Work Location: In person