Front Desk Receptionist

Job Description

JOB DESCRIPTION Company: Hydrise Group Department: Admin Designation: Front Desk Manager /Executive Reports to: HQ HR Location: Noida ABOUT THE COMPANY Hydrise Group is an integrated business amalgam enhancing lives, generating sustainable value, and empowering the nation by establishing diverse new businesses. Hydrise Group is the fastest growing organization and have a strong presence in diversified sectors like Edible Oils, Rice milling & solvent, Ethanol generation, food product manufacturing, solar power and trading business. Job Summary: The Front Desk Executive is responsible for overseeing all front desk operations, ensuring smooth and efficient guest services, and delivering a positive first impression to all visitors and clients. This role requires excellent organizational skills, a strong customer service orientation, and the ability to manage a team while maintaining high standards of hospitality and operational excellence. Key Responsibilities: 1. Guest Services: o Address and resolve guest inquiries, concerns, and special requests promptly. o Maintain guest records, ensuring accurate information is entered into the system. 2. Front Desk Operations: o Supervise front desk staff, ensuring that they perform their duties efficiently and according to company standards. o Ensure all front desk equipment, including phones, computers, and software, are functioning properly. 3. Team Leadership & Training. o Create and maintain staff schedules, ensuring proper staffing levels at all times. o Conduct regular performance evaluations and provide feedback to team members. 4. Financial & Operational Management: o Ensure all front desk transactions are accurate, including guest billing, payments, and deposits. o Assist in daily cash handling and prepare necessary reports for management. 5. Communication & Collaboration: o Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met. o Handle guest complaints or issues, escalating when necessary to senior manage.