JOB DESCRIPTION Company: Hydrise Group Department: Admin Designation: Front Desk Manager /Executive Reports to: HQ HR Location: Noida ABOUT THE COMPANY Hydrise Group is an integrated business amalgam enhancing lives, generating sustainable value, and empowering the nation by establishing diverse new businesses. Hydrise Group is the fastest growing organization and have a strong presence in diversified sectors like Edible Oils, Rice milling & solvent, Ethanol generation, food product manufacturing, solar power and trading business. Job Summary: The Front Desk Executive is responsible for overseeing all front desk operations, ensuring smooth and efficient guest services, and delivering a positive first impression to all visitors and clients. This role requires excellent organizational skills, a strong customer service orientation, and the ability to manage a team while maintaining high standards of hospitality and operational excellence. Key Responsibilities: 1. Guest Services: o Address and resolve guest inquiries, concerns, and special requests promptly. o Maintain guest records, ensuring accurate information is entered into the system. 2. Front Desk Operations: o Supervise front desk staff, ensuring that they perform their duties efficiently and according to company standards. o Ensure all front desk equipment, including phones, computers, and software, are functioning properly. 3. Team Leadership & Training. o Create and maintain staff schedules, ensuring proper staffing levels at all times. o Conduct regular performance evaluations and provide feedback to team members. 4. Financial & Operational Management: o Ensure all front desk transactions are accurate, including guest billing, payments, and deposits. o Assist in daily cash handling and prepare necessary reports for management. 5. Communication & Collaboration: o Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met. o Handle guest complaints or issues, escalating when necessary to senior manage.
Job Summary: We are seeking a detail-oriented and experienced Accountant to join our Trade Department. The ideal candidate will manage all accounting functions related to domestic and international trade transactions, ensuring compliance with regulatory requirements and internal controls. Key Responsibilities: Manage day-to-day accounting operations related to trade activities, including purchase and sales accounting, invoicing, and ledger entries. Monitor and reconcile accounts payable/receivable linked to trade transactions. Coordinate with logistics and trade teams to ensure accurate documentation (e.g., bills of lading, shipping documents, LC documents). Prepare and process Letters of Credit (LC), Bank Guarantees, and other trade finance instruments. Handle monthly closing activities and ensure timely reporting of trade-related revenues and costs. Maintain accurate financial records and ensure proper classification of trade-related expenses. Liaise with banks, auditors, and regulatory bodies for trade finance and accounting-related matters. Support internal and external audits by providing necessary documentation and explanation. Requirements: Bachelors degree in Accounting, Finance, or related field. 3–5 years of accounting experience, preferably in a trade/export-import environment. Solid understanding of trade finance instruments, foreign exchange transactions, and regulatory compliance. Proficient in accounting software (e.g.Tally ERP) and Microsoft Excel. Strong analytical skills and attention to detail. Excellent organisational and time management abilities. Good communication skills and ability to work with cross-functional teams. Preferred Qualifications: Experience with international trade accounting. Familiarity with ERP systems and trade documentation platforms. Working knowledge of GST and customs duties.
Job Title: Travel Desk Coordinator Department: Travel & Logistics Location: Noida Reports To: Directors & CEO Position Type: Full-Time / 24/7 Availability Job Summary: The Travel Desk Coordinator is responsible for managing and coordinating all travel-related services for employees, executives, and guests. This includes flight bookings (domestic and international), hotel reservations, train bookings, visa documentation, insurance, and passport management. The coordinator maintains strong vendor relationships with travel agencies and service providers, ensuring smooth and timely arrangements. This role requires continuous coordination with the leadership team, directors, CEO, managers, employees, and external guests, ensuring seamless travel operations. Key Responsibilities: 1. Flight Bookings: Handle all domestic and international flight bookings, including last-minute arrangements, special requests, and travel itineraries for employees, guests, and management. 2. Hotel and Accommodation Bookings: Coordinate hotel reservations, ensuring comfortable and cost-effective options that align with company policies. 3. Train and Other Transportation: Book train tickets and manage any other transportation needs required for business-related travel. 4. Visa, Passport, and Insurance Management: Facilitate the process for obtaining visas, passports, and travel insurance for employees and guests, ensuring all documentation is complete and compliant. 5. Vendor Management: Establish and maintain good relationships with travel agencies, airlines, hotels, and other service providers, negotiating for better rates, services, and support. 6. Documentation & Record Keeping: Maintain accurate records of all bookings, travel itineraries, invoices, and related documentation. Ensure timely and correct billing processes, including handling invoices and payments. 7. MIS Reporting: Regularly generate and update management information systems (MIS) reports to track bookings, expenses, and travel-related data for company budgeting and cost tracking. 8. Coordination with Stakeholders: Act as the point of contact for all travel-related queries from the CEO, directors, managers, employees, and external guests. Provide timely and efficient solutions to travel issues, ensuring smooth and hassle-free travel experiences. 9. 24/7 Availability: This is a 24/7 role, requiring flexibility in managing urgent or last-minute travel requests and troubleshooting any travel-related issues that may arise at any hour. 10. Travel Policy Adherence: Ensure that all bookings align with company travel policies and guidelines, while striving to provide cost-effective and efficient travel solutions. Skills & Qualifications: Education: Bachelors degree or equivalent (preferred) in Hospitality, Travel & Tourism, or a related field. Experience: Minimum of 2 years in travel desk coordination or a similar role, with experience in handling domestic and international travel. Strong Communication Skills: Ability to effectively communicate with executives, employees, and external vendors. Vendor Management: Proven experience in managing relationships with travel agencies and service providers. Attention to Detail: Ability to manage multiple bookings, maintain accurate records, and handle intricate travel itineraries. Problem-Solving Skills: Proficient in resolving travel-related issues in a timely and efficient manner. Technical Skills: Familiarity with travel booking systems, MIS tools, and document management software.
Role & responsibilities Job Summary: The Travel Desk Coordinator is responsible for managing and coordinating all travel-related services for employees, executives, and guests. This includes flight bookings (domestic and international), hotel reservations, train bookings, visa documentation, insurance, and passport management. The coordinator maintains strong vendor relationships with travel agencies and service providers, ensuring smooth and timely arrangements. This role requires continuous coordination with the leadership team, directors, CEO, managers, employees, and external guests, ensuring seamless travel operations. Key Responsibilities: 1. Flight Bookings: Handle all domestic and international flight bookings, including last-minute arrangements, special requests, and travel itineraries for employees, guests, and management. 2. Hotel and Accommodation Bookings: Coordinate hotel reservations, ensuring comfortable and cost-effective options that align with company policies. 3. Train and Other Transportation: Book train tickets and manage any other transportation needs required for business-related travel. 4. Visa, Passport, and Insurance Management: Facilitate the process for obtaining visas, passports, and travel insurance for employees and guests, ensuring all documentation is complete and compliant. 5. Vendor Management: Establish and maintain good relationships with travel agencies, airlines, hotels, and other service providers, negotiating for better rates, services, and support. 6. Documentation & Record Keeping: Maintain accurate records of all bookings, travel itineraries, invoices, and related documentation. Ensure timely and correct billing processes, including handling invoices and payments. 7. MIS Reporting: Regularly generate and update management information systems (MIS) reports to track bookings, expenses, and travel-related data for company budgeting and cost tracking. 8. Coordination with Stakeholders: Act as the point of contact for all travel-related queries from the CEO, directors, managers, employees, and external guests. Provide timely and efficient solutions to travel issues, ensuring smooth and hassle-free travel experiences. 9. 24/7 Availability: This is a 24/7 role, requiring flexibility in managing urgent or last-minute travel requests and troubleshooting any travel-related issues that may arise at any hour. 10. Travel Policy Adherence: Ensure that all bookings align with company travel policies and guidelines, while striving to provide cost-effective and efficient travel solutions. Preferred candidate profile Education: Bachelors degree or equivalent (preferred) in Hospitality, Travel & Tourism, or a related field. Experience: Minimum of 2 years in travel desk coordination or a similar role, with experience in handling domestic and international travel. Strong Communication Skills: Ability to effectively communicate with executives, employees, and external vendors. Vendor Management: Proven experience in managing relationships with travel agencies and service providers. Attention to Detail: Ability to manage multiple bookings, maintain accurate records, and handle intricate travel itineraries. Problem-Solving Skills: Proficient in resolving travel-related issues in a timely and efficient manner. Technical Skills: Familiarity with travel booking systems, MIS tools, and document management software.
Job Title: Customer Care Executive (CCE) Location: sector 127 noida Job Type: Full-time Qualification:- graduate or postgraduate Shift timing for both Male and Female same Experience:- 1 year of experience required. Working Days:- 5 days Job Description: We are looking for a dynamic and customer-focused Customer Care Executive to join our team. You will be the first point of contact for customers, assisting them with inquiries and ensuring a seamless service experience. If you have excellent communication skills and a passion for customer satisfaction, wed love to meet you! Contact Person: Kritika (8447798994)
1. Corporate & Marketing Strategy: a. Wok with the CMO to identify key levers that will power business /revenue growth b. Create a Marketing roadmap & long-term marketing strategy basis corporate strategy & levers identified c. Develop annual Marketing objectives basis corporate objectives and basis trends, competition & Marketplaces activity &Sales inputs d. Inputs into store design & layouts 2. Brand Strategy: a. Identify Brand Pillars & positioning towards strengthening equity & saliency b. Content: – Visual brand identity and of guidelines for unique, ownable graphic style and tone of voice ensuring consistency of communication – Ensure on-brand communication of identified message to relevant audiences c. Market & marketing inputs into product portfolio 3. Functional Marketing: a. Develop & monitor execution of annual marketing & promotions calendar to commercialize the strategy online & offline across comms channels [ ATL & BTL, Digital & Social, Influencers, PR, CRM, VM, events & collaborations ..] b. Develop & manage annual Marketing budget c. Drive the development of evolving omnichannel customer journeys allowing to build, grow and sustain a community of loyal Customers d. Set up marketing automation journeys on push notifications, SMS & E-mail e. Track & facilitate adoption of new media, trends & tech to serve relevant content on customers’ preferred platforms f. PR [agency driven]: - Maximize organic / earned media coverage - Relevant collaboration opportunities - Position founder as industry & retail thought leader to enhance brand standing - Use PR as a tool to spread awareness on Brand g. Retail Marketing: - Lead the formulation and assist in the execution of a unified retail marketing strategy across all geographic regions. - GTM strategy [playbook] for launches and new stores - Monitor interaction with Malls Marketing teams to leverage & maximize thruput of Mall programs & activities h. CRM : - Maximize Customer LTV – work with Sales teams [ecom & store] to Driving next purchase, reduce time-gap between purchases, and increase quantum of purchase [ABV &/or ABS] - Reducing dormancy of the CRM base - Develop CRM plan as an omni channel layer to the marketing plan ie design & execute the CRM communication calendar - Loyalty Program throughput: Develop the Program to drive stickiness & build it as a profit center 4. Marketing Ops & Hygiene: a. Strategic direction and oversight for all communications & marketing activities , ensuring these are aligned with overall objectives and are consistent with brand messaging and tone b. Oversee content creation [multimedia assets & copy] and development of marketing materials [store creatives, brochures, advertisements, website content, SM content, GWPs, etc.] c. Manage the marketing budget, ensuring efficient allocation of resources for maximum return on investment d. Team Thruput : Set & monitor weekly deliverables of the marketing team e. Agency Management [PR, digital, creative, media, influencer, etc.]: Requirement assessment, identification & contracting. Monitoring & reporting structures & formats 5. People and Sales & Marketing Structure: a. Work on KRAs & KPIs for all Marketing positions b. Ensures that the Marketing teams are adequately staffed from a functional aspect c. Guide and coach teams to continuously upgrade their technical skills
Role & responsibilities 1. Source and procure materials, goods, or services 2. Negotiate prices, terms, and conditions with suppliers 3. Ensure timely delivery and quality standards 4. Manage supplier relationships and performance 5. Analyze market trends and optimize procurement processes 6. Collaborate with internal stakeholders (production, logistics, etc.) Preferred candidate profile 1. Experience in purchasing or procurement 2. Strong negotiation and communication skills 3. Analytical and problem-solving skills 4. Ability to work under pressure and meet deadlines 5. Knowledge of procurement regulations and laws 6. Reduce costs and improve procurement efficiency 7. Ensure quality and timely delivery of goods/services 8. Develop and maintain strong supplier relationships
Job Title: Public Relations Manager Key Responsibilities: 1. Develop and execute PR strategies 2. Manage media relations and communications 3. Craft and disseminate press releases and media kits 4. Build and maintain relationships with key stakeholders 5. Manage crisis communications and reputation management 6. Monitor media coverage and analyze PR metrics 7. Collaborate with cross-functional teams (marketing, communications)
Role & responsibilities 1. Manage retail sales team and operations 2. Drive sales growth and revenue targets 3. Develop and execute sales strategies 4. Monitor sales performance and analyze data 5. Train and coach sales team members 6. Ensure excellent customer service and experience 7. Manage inventory and visual merchandising
Customer Support Executive Job Description Template We are searching for a polite, professional Customer Support Executive to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful Customer Support Executive, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Customer Support Executive Responsibilities: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call center team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Customer Support Executive Requirements: A bachelors degree in Administration or related field. A minimum of 2 years' experience. Excellent interpersonal and written and oral communication skills. Ability to lead a team. Knowledge of CRM systems. Computer skills. Knowledge of mediation and conflict resolution techniques is preferable.
Manage client's purchase orders and share to warehouse team to get ready and dispatch with 100% fill rate. And schedule the shipments set up inbound and outbound dock appointments by telephone and Emailing with logistics partners. Verify receipt of items by comparing items received to items ordered and resolves shipments in error with suppliers. Maintain the MIS report for the purchase order to track the POs. Manage relationships with suppliers, vendors, and external partners to ensure smooth operations. Demand Forecasting & Inventory Planning analyze historical sales data of the marketplaces and Monitor performance metrics, prepare projection detailed reports, and identify areas for improvement. Maintain inventory levels for upcoming campaigns to forecast demand. Production & Quality Coordinate with design and production teams to align supply plans with new launches. Monitor production timelines to ensure readiness for planned dispatch. Implement quality checks pre-dispatch. Oversee warehouse operations for efficient storage, packaging and order fulfillment. Ensure timely and accurate dispatches with minimal errors and damages. Partner with logistics providers for last mile delivery and cost optimization. Managing warehouse to keeping up with current inventory and making sure all items were in stock for upcoming promotions and events for marketplace partners and order ship on timely basis. Identifying and resolving operational issues, making informed decisions, and implementing solutions to address challenges. Assign work to the team on daily basis to ensure timely processing of orders, shipments dispatch & handover to the courier partners. Monitors employee and team performance, offering coaching, training, and feedback for improvement. Develops and implements inventory control procedures to reduce loss and improve accuracy. Proposes strategies to reduce costs and improve procedures of supply chain logistics. Helps in reducing company packaging costs manage product inventory to ensure online stock for Marketplaces. Improved picking and shipping quality significantly by tracking and following up on every error made. Protect the contents from the elements, allow for the ease of transportation, provide information, and add convenience in stocking. Stylish and outstanding packaging can improve your customer experience and enhance profitability. Working with Marketplaces like (Blinkit, NYKAA, Primarc Pecan, ZEPTO, Big Basket, Reliance, RK World, Pharmeasy, Meesho, Firstcry, Amazon, Amazon Flex, Myntra) Managed logistics of multiple shipments with Delhivery, Safexpress & Gati Ltd, Ecom express, Rivigo Logistics, Xpressbees, ShadowfaxRole & responsibilities Preferred candidate profile