Front Desk Receptionist

Location: IIM Road, Ahmedabad

Company: HarshNad International Pvt. Ltd.

About Us

HarshNad International (est. 2014) is a leading overseas education and immigration consultancy with offices in India and Canada. We guide students for study abroad, provide IELTS/PTE coaching, and deliver transparent visa and career services.

Role Overview

We are looking for a smart, well-spoken Receptionist cum Telecaller to manage our front desk and handle client communication. The ideal candidate will be responsible for welcoming visitors, managing calls & WhatsApp inquiries, updating CRM records, and supporting counseling staff by ensuring smooth lead flow.

Key Responsibilities

Reception & Front Desk

• Greet walk-in visitors, ensure inquiry forms are filled, and escort them to counselors.
• Maintain visitor logbook and ensure proper CRM entry for every inquiry.
• Handle basic hospitality at reception (water, seating, classroom entry coordination).

Telecalling & WhatsApp

4. Handle 40–60 inbound/outbound calls daily with polite, professional communication.

5. Manage WhatsApp Business chats, reply with templates, and forward qualified leads to counselors.

6. No cold calling/data calling – only connected leads.

CRM & Reporting

7. Log every inquiry (walk-in, call, WhatsApp, demo) into CRM immediately.

8. Assign leads to the correct counselor/department and follow up until demo/registration.

9. Prepare daily & weekly reports on inquiries, demos, follow-ups, and closures.

Administrative Support

10. Assist in stationery logs, courier tracking, and coordination with office boy.

11. Support basic opening/closing rituals – internet, AC, lights, water, classroom muster.

12. Escalate issues (internet, electricity, client complaints) to the manager on time.

Key Performance Indicators (KPIs)

• 100% CRM entry compliance for all inquiries.
• Daily follow-up closure ≥ 95%.
• Professional handling of ≥ 40 calls per day.
• Accurate daily/weekly reporting.

Requirements

• Graduate (any discipline).
• 1–2 years of receptionist, telecalling, or front-desk experience preferred.
• Excellent communication in English, Hindi, Gujarati.
• Confident telephone & in-person etiquette.
• Basic computer knowledge (CRM, MS Office, WhatsApp Business).

Compensation & Terms

• Salary: ₹15,000 – ₹25,000/month (depending on experience & performance).
• 3-month probation period; confirmation based on performance review.
• Office timings: 10:00 AM – 7:00 PM (Monday–Saturday, Saturday till 6:30 PM).
• Location: IIM Road, Ahmedabad (daily commute required).

Growth Path

• Receptionist cum Telecaller → Senior Front Desk Coordinator → Administrative Executive → Counselor (based on performance and training).

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Internet reimbursement
• Leave encashment
• Paid time off

Work Location: In person