Front Desk & Office Manager

About Artha Group

Artha Group is a performance-first investment house managing ?1,500 crores across domestic and international investment vehicles, including Category I & II AIFs, LLPs, and Private Limited companies. With active investments in 130+ startups, we operate at the convergence of capital precision and operational depth.

We are now hiring a Front Desk cum Office Managersomeone who brings elegance to daily operations, precision to workplace management, and a guest-first mindset to the front-facing experience.

Role Overview

As the Front Desk cum Office Manager, you are the first and last impression of Artha's cultureowning not just the reception, but the tone, flow, and service quality of our day-to-day office operations. From managing high-stakes visits and boardroom readiness to coordinating staff, vendors, travel, and logisticsthis is a role for someone who can create calm amidst complexity.

You'll report directly to the COO and work closely with teams across administration, people operations, finance, and hospitality.

Location: Lower Parel, Mumbai (Full-Time, Onsite)

Key Responsibilities

Front Desk & Guest Experience

• Be the first point of contact for guests, investors, founders, and vendorsdelivering a polished, professional, and warm reception at all times
• Manage appointment scheduling, visitor logs, ID protocols, and coordination with internal teams for guest meetings
• Ensure front office spaces are always pristine, stocked, and presentableincluding waiting lounges and reception counters
• Handle incoming calls, messages, and emails with clarity, speed, and discretion

Office & Facility Operations

• Own the daily functioning of the workspaceoverseeing everything from air conditioning to lighting, common areas to boardrooms
• Maintain a proactive calendar for maintenance, deep cleaning, fumigation, and system checks to avoid reactive fixes
• Monitor safety and security protocols, liaising with building management and internal operations
• Track and restock essential office supplies, pantry items, stationery, and hygiene products on a rotating cycle

Vendor & Contract Oversight

• Identify, evaluate, and manage vendor relationships across housekeeping, security, catering, and office services
• Negotiate service contracts, track expiration/renewals, and raise red flags on underperformance or SLA breaches
• Ensure seamless coordination with food vendors for office meals, events, or celebrations
• Maintain digital records of agreements, invoices, payments, and service performance

Travel, Bookings & Event Logistics

• Manage domestic and international travel bookings for leadership, including flights, hotels, cabs, and visa appointments
• Oversee logistics for team offsites, investor meetings, internal celebrations, and vendor visitsowning venue, F&B, setup, and flow
• Prepare travel itineraries, event schedules, and coordinate minute-by-minute logistics when needed

Staff Supervision & Housekeeping

• Supervise a team of housekeeping and pantry staffensuring five-star cleanliness and service at all times
• Conduct daily walk-throughs of office spaces to ensure hygiene, orderliness, and presentation readiness
• Monitor housekeeping attendance, task delegation, and quality control
• Train support staff on workplace etiquette, guest sensitivity, and service discipline

Administration & Reporting

• Maintain structured records of all expenses, vendor payments, bookings, and purchases
• Track monthly budgets for office operations, flagging anomalies or excessive costs in real-time
• Prepare quarterly summaries of operational efficiency, visitor metrics, service SLAs, and cost optimization suggestions
• Coordinate with finance and admin teams on all documentation and reimbursements

Who You Are

• Bachelor's degree in any discipline; hospitality or management background preferred
• Minimum 4-5 years of professional experience in office management, front desk operations, or administrative support
• Prior exposure to high-touch guest-facing rolespreferably in hospitality, venture capital, consulting, or high-growth startups
• Polished in demeanor, fluent in English, and able to communicate professionally across internal and external stakeholders
• Adept at juggling multiple priorities while maintaining composure and service quality
• High sense of ownership, discretion, and pride in running a smooth and well-functioning office