Front Desk Executive

Responsibilities

Job Responsibilities:

Make a daily reservation count for arrivals and departures to direct actions in selling rooms/beds Register all incoming guests, ensuring that all pertinent information is obtained and recorded Ensure that all payments have been made by in-house guests

Accept and record credit card, photo ID information and other relevant document on guest accounts and provide change for guests as needed

Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines; may include escalating issues to a Senior Manager

Maintain positive guest relations and anticipate guest needs, respond promptly, and acknowledge guests at all times

Address and resolve guest complaints and ensure guest satisfaction

Handle guest mail and messages concerning privacy and professionalism Document all guest requests, concerns and communication information to responsible personnel for proper handling

Have thorough and updated knowledge of the hostel brand and various programs (trips, travel programs, events, special offers, etc.)

Coordinate with the community manager to get the activity board and daily events updated Upsell additional facilities and services, when appropriate

Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance

Oversee the housekeeping department

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

• Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Work Location: In person