Front Desk Executive

Role Overview

The Front Desk Administrator will be the first point of contact for patients at Apollo Dental Clinic, Sarjapur Road. This role ensures smooth front-office operations, excellent patient service, accurate recordkeeping, and efficient coordination between the clinical and administrative teams.

Key Responsibilities

Patient Reception & Customer Service

• Greet and register patients with courtesy and professionalism.
• Handle walk-ins, phone calls, emails, and WhatsApp inquiries promptly.
• Provide information on treatments, pricing, appointments, and insurance policies.
• Guide patients regarding treatment plans and post-visit follow-ups.

Appointment & Schedule Management

• Manage the clinic’s appointment calendar effectively.
• Confirm, reschedule, and remind patients of their appointments.
• Coordinate with dentists, chair-side assistants, and other staff to ensure smooth patient flow.

Billing & Records

• Generate and process bills, collect payments, and issue receipts.
• Maintain patient records accurately in the clinic’s EMR/CRM system.
• Assist patients with insurance documentation and claims.

Administrative Support

• Maintain reception area, forms, and patient information leaflets.
• Coordinate with vendors for supplies and services.
• Support marketing activities at the reception (brochures, promotions, feedback calls).

Compliance & Standards

• Uphold Apollo Dental Clinic’s service standards, patient confidentiality, and data security.
• Follow hygiene and infection-control protocols at the front desk.
• Escalate operational or patient concerns to the Clinic Manager promptly.

Qualifications & Skills

• Bachelor’s degree or Diploma in Administration, Hospitality, or a related field preferred.
• Prior experience in a dental/medical clinic front office or hospitality industry is an advantage.
• Excellent communication and interpersonal skills in English and local language(s).
• Proficiency in MS Office, appointment scheduling software, and billing systems.
• Strong organizational skills with attention to detail.
• Ability to multitask and remain calm under pressure.

Key Attributes We Value

• Patient-first mindset and empathetic approach.
• Professional appearance and demeanor.
• Reliability, punctuality, and discretion.
• Initiative to streamline front desk processes and enhance patient experience.

Working Hours & Benefits

• Timings: As per clinic schedule (including occasional weekends if required).
• Benefits: Competitive salary, performance incentives, staff discounts on treatments, and training opportunities.

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Paid time off
• Provident Fund

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person