Fresher - Associate Process - Bangalore (Night shifts)-

Job Description

NO B.E/B.TECH Freshers with good communication skills can apply We are hiring FRESHERS for our US Banking Client in Bangalore. Night Shifts In this role, you will: Support and capture all pertinent information from customers about their claims Conduct research and provide updates on status of new and existing claims Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment Receive direction from team lead and escalate questions and issues to more experienced roles Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers Required Qualifications: 0-6 months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualification: Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes to mitigate and/or recover losses responsible for multiple claim types. Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications Should possess basic banking knowledge and ability to analyze, investigate debit card disputed claims Receive direction from team lead and escalate questions and issues to more experienced roles Perform in-depth reviews of monetary and non-monetary transactions, and resolve customer disputes Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes to mitigate and/or recover losses responsible for multiple claim types. Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications Should possess basic banking knowledge and ability to analyze, investigate debit card disputed claims Receive direction from team lead and escalate questions and issues to more experienced roles Perform in-depth reviews of monetary and non-monetary transactions, and resolve customer disputes. University degree in Business or related discipline 0 to 1 year experience in chargebacks or cards operations Knowledge in Debit and Credit cards Strong analytical skills Good communication skills