French Language Specialist

Roles & Responsibilities:

• Act as the

  primary point of contact

  for French-speaking international patients and their families throughout their hospital journey.
• Assist patients with

  registration, admission, billing, discharge, and appointment scheduling

  while ensuring smooth coordination with clinical and non-clinical departments.
• Provide

  translation and interpretation

  support (French English/Kannada/Hindi) for consultations, reports, discharge summaries, and patient instructions.
• Handle patient queries with empathy and professionalism, ensuring clarity in communication and cultural sensitivity.
  
• Support patients in navigating hospital services (consultations, diagnostics, pharmacy, insurance, and procedures).
  
• Coordinate with doctors, nurses, billing, and other hospital staff to ensure

  seamless end-to-end patient experience

  .
• Collect patient feedback and escalate concerns to the Patient Experience team for resolution.
  
• Maintain accurate patient documentation and ensure confidentiality of medical records.
  
• Assist in international desk activities such as

  airport pickups coordination, accommodation support, and visa/insurance-related queries

  if required.
• Support hospital branding by ensuring

  positive word-of-mouth

  among international patients.

Skills Required:

• French proficiency at B1/B2 level

  (speaking, reading, and writing).
• Strong communication and interpersonal skills in English (and Kannada/Hindi preferred).
  
• Patient-centric attitude with high empathy and cultural awareness.
  
• Ability to multitask and coordinate with multiple departments.
  
• Basic knowledge of healthcare processes (admissions, billing, discharge).
  
• Problem-solving and conflict-handling ability.