Fraud Risk Executive

Key Responsibilities: ● Handle complaints received through LEA / Cyber (MHA) portals in a timely and accurate manner. ● Liaise with Law Enforcement Agencies (LEA) and internal stakeholders for case updates and required documentation. ● Maintain proper case records and ensure closure within defined TAT.. ● Work effectively in a 24x7 operational environment under rotational shifts, including night shifts and weekends. Work Schedule: ● Type: On site/In person ● Process Type: 24/7 with rotational shifts ● Working Days: 6 days a week with rotational week off Required Skills & Attributes: ● Good understanding of fraud monitoring, risk management, or cyber complaint handling processes. ● Strong communication skills (verbal and written). ● Ability to work efficiently under pressure and meet tight deadlines. ● Proficiency in MS Excel, email correspondence, and portal-based case handling. Eligibility Criteria: ● Graduate in any discipline (preferably Commerce, Finance, or IT background). ● Prior experience in fraud risk / cybercrime / LEA coordination will be an added advantage. ● Willingness to work in rotational shifts and high-pressure environments.