Fraud Ops Specialist

The Fraud Ops Specialist position involves conducting thorough risk assessments while reviewing account activity and providing exceptional customer service to clients. Early fraud detection is crucial for minimizing financial impact and safeguarding clients" accounts and identities. Responsibilities: - Conduct complex fraud investigations with minimal supervision - Address intricate customer requests not covered by established procedures - Identify potential fraud by evaluating previous experiences and unique situations - Resolve complex issues directly with clients or third parties - Drive organizational change through innovation and process improvement - Monitor process workflow and quality, suggesting enhancements for productivity - Assess risks when making business decisions, prioritizing the firm's reputation and client protection - Adhere to policies, rules, and regulations, applying ethical judgment in behavior and practices Qualifications: - Bachelor's degree in any stream, with a preference for commerce or arts background - 2-6 years of experience in Fraud Operations or related industry - Willingness to work 24/7 rotational night shifts for any 5 days a week This job description offers a summary of the role's responsibilities. Other duties may be assigned as needed. Citi is an equal opportunity and affirmative action employer, providing career opportunities for qualified individuals. Applicants with disabilities requiring accommodations can review Accessibility at Citi.,