Fraud Ops Specialist

Role Overview: As a Fraud Ops Specialist at our company, you will be responsible for conducting thorough risk assessments, reviewing account activity, and delivering exceptional customer service to clients. Your role in early fraud detection is crucial for minimizing financial impact and safeguarding clients" accounts and identities. Key Responsibilities: - Conduct complex fraud investigations with minimal supervision - Address intricate customer requests not covered by established procedures - Identify potential fraud by evaluating previous experiences and unique situations - Resolve complex issues directly with clients or third parties - Drive organizational change through innovation and process improvement - Monitor process workflow and quality, suggesting enhancements for productivity - Assess risks when making business decisions, prioritizing the firm's reputation and client protection - Adhere to policies, rules, and regulations, applying ethical judgment in behavior and practices Qualifications: - Bachelor's degree in any stream, with a preference for commerce or arts background - 2-6 years of experience in Fraud Operations or related industry - Willingness to work 24/7 rotational night shifts for any 5 days a week Please note that this job description provides a summary of your role's responsibilities. Other duties may be assigned as needed.,